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EchoLife ONT FAQ 04

This document provides principle-related and operation-related FAQs of Huawei EchoLife ONT (HG8240, HG8240w, HG8245, HG8247, HG8247H and so on).
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What do I do if I occasionally get disconnected from Huawei ONT's(HG8240, HG8240T, HG8240W, HG8245, HG8247, HG8247H) Wi-Fi

What do I do if I occasionally get disconnected from Huawei ONT's(HG8240, HG8240T, HG8240W, HG8245, HG8247, HG8247H) Wi-Fi

Answer

Huawei EchoLife ONT include HG8010, HG8010H, HG8045, HG8045A, HG8240, HG8240H, HG8240T, HG8240W, HG8245, HG8245H, HG8245Q, HG8245T, HG8247, HG8247H, and router etc.

HG8010, HG8010H, HG8240, HG8240H, HG8240T, HG8240W are bridging ONTs and do not have the Wi-Fi function.You need to perform on the connected router, consult the router vendor or the carrier service hotline.

For Huawei ONTs with Wi-Fi functions, such as HG8045, HG8045A, HG8245, HG8245H, HG8245Q, HG8245T, HG8247 and HG8247H, perform the following steps:

  1. Check the Wi-Fi signal strength on your terminal. If the signal strength is weak, you may be far away from the signal source or an obstacle exists, and you are advised to get closer to the ONT.
  2. Get far away from Wi-Fi signal interference sources such as microwave ovens and cordless phones.
  3. Try Wi-Fi connection on another terminal. If this problem does not occur, there may be a problem with the driver or hardware of your original terminal. Then you are advised to update the driver of the Wi-Fi network adapter and check whether the hardware is damaged.
  4. Change the Wi-Fi name (SSID). Duplicate SSIDs may exist within your terminal reach.
  5. Some viruses may exist and cause the disconnection. You are advised to test viruses by connecting only one computer and run antivirus software.
Updated: 2019-05-23

Document ID: EDOC1100009117

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