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FusionAccess V100R006C20 Alarm Handling 05 (FusionSphere 6.3.1)

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1000016 System Time Service Abnormal

1000016 System Time Service Abnormal

Description

The alarm module checks the system server time service every 2 minutes. This alarm is generated when the alarm module detects that the system server time service is abnormal for three consecutive times. This alarm is cleared when the alarm module detects that the system server time service is normal.

Attribute

Alarm ID

Alarm Severity

Auto Clear

1000016

Critical

Yes

Parameters

Name

Meaning

Alarm ID

Identifies an alarm. Each alarm is uniquely identified by an alarm ID and an alarm name.

Alarm Severity

Indicates the severity of an alarm. Value:

  • Critical: indicates that a fault affecting services provided by the system occurs. You need to rectify the fault immediately. If a device or resource is faulty, rectify it immediately even if the fault occurs during non-working hours.
  • Major: indicates that a fault affecting the service quality of the system occurs. You need to rectify the fault immediately. If the service quality of a device or resource is degraded, rectify it immediately during working hours.
  • Minor: indicates a fault that does not affect service quality. To prevent more serious faults, this type of alarm needs to be observed or handled if necessary.
  • Warning: indicates a fault that may affect service quality. This type of alarm must be handled based on the error type.

Alarm Name

Identifies an alarm. Each alarm is uniquely identified by an alarm ID and an alarm name.

Object Type

Specifies the type of the object for which the alarm is generated.

Alarm Object Name

Specifies the name of the object for which the alarm is generated.

Component Type

(This parameter exists only in FusionManager.)

Specifies the name of the component for which the alarm is generated.

Generation Time

Specifies the time when the alarm is generated.

Clear Time

Specifies the time when the alarm is cleared.

Clear Mode

Specifies whether the alarm is manually or automatically cleared.

Operation

Specifies the operation that can be performed on the alarm.

Value: Manually Clear Alarm

Impact on the System

IT adapter (ITA) service provisioning is affected. Users cannot log in to VMs from thin clients (TCs) or software clients (SCs).

Possible Causes

  • The network is faulty.
  • The Windows Time service is abnormal.
  • The NTP service is abnormal.

Procedure

  1. Log in to the ITA server as user gandalf, and check whether the system server network is normal. Run ping -c 3 IP address of the system server to check whether the communication is normal.

    • If yes, go to Step 5.
    • If no, go to Step 2.

      The communication is normal if the command output is as follows:

      PING 192.168.190.2 (192.168.190.2) 56(84) bytes of data. 
      64 bytes from 192.168.190.2: icmp_seq=1 ttl=64 time=0.047 ms 
      64 bytes from 192.168.190.2: icmp_seq=2 ttl=64 time=0.057 ms 
      64 bytes from 192.168.190.2: icmp_seq=3 ttl=64 time=0.058 ms 
      (Note: The IP addresses are only examples. Use the actual IP addresses.)     

  2. Locate and rectify the network fault based on the actual situation on site.
  3. Choose FusionManager > Monitoring or FusionAccess > Alarm to check whether the alarm still exists.

    • If yes, go to Step 5.
    • If no, no further operation is required.

  4. Check the OS of the server on which the alarm is generated.

    • If the OS is Windows, go to Step 5.
    • If the OS is Linux, go to Step 11.

  5. Log in to the system server using the domain account, choose Start > Administrative Tools > Services to open the service list.
  6. Check whether the Windows Time service is in the Started state.

    • If yes, contact Huawei technical support.
    • If no, go to Step 7.

  7. Right-click Windows Time, and choose Restart from the shortcut menu.
  8. Choose FusionManager > Monitoring or FusionAccess > Alarm to check whether the alarm still exists.

    • If yes, go to Step 9.
    • If no, no further operation is required.

  9. Restart the system server.
  10. Choose FusionManager > Monitoring or FusionAccess > Alarm to check whether the alarm still exists.

    • If yes, contact Huawei technical support.
    • If no, no further operation is required.

  11. Log in to the ITA server as user gandalf and run sudo service ntp status to view whether the status of ntp is normal.

    • If yes, contact Huawei technical support.
    • If no, go to Step 12.

  12. Run sudo service ntp restart to restart ntp. Two minutes after successful restart, choose FusionManager > Monitoring or FusionAccess > Alarm to check whether the alarm still exists.

    • If yes, contact Huawei technical support.
    • If no, no further operation is required.

Related Information

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Updated: 2019-03-01

Document ID: EDOC1100010511

Views: 20621

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