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FusionAccess V100R006C20 Alarm Handling 05 (FusionSphere 6.3.1)

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1002010 License Backup Failed

1002010 License Backup Failed

Description

License During backup task execution, the License component automatically uploads the data to be backed up to the backup server. If the License server or backup server is faulty, the License backup operation is terminated and the alarm is generated. If the License starts the backup task again and successfully completes the backup task, the backup failure alarm is cleared.

Attribute

Alarm ID

Alarm Severity

Auto Clear

1002010

Major

Yes

Parameters

Name

Meaning

Alarm ID

Identifies an alarm. Each alarm is uniquely identified by an alarm ID and an alarm name.

Alarm Severity

Indicates the severity of an alarm. Value:

  • Critical: indicates that a fault affecting services provided by the system occurs. You need to rectify the fault immediately. If a device or resource is faulty, rectify it immediately even if the fault occurs during non-working hours.
  • Major: indicates that a fault affecting the service quality of the system occurs. You need to rectify the fault immediately. If the service quality of a device or resource is degraded, rectify it immediately during working hours.
  • Minor: indicates a fault that does not affect service quality. To prevent more serious faults, this type of alarm needs to be observed or handled if necessary.
  • Warning: indicates a fault that may affect service quality. This type of alarm must be handled based on the error type.

Alarm Name

Identifies an alarm. Each alarm is uniquely identified by an alarm ID and an alarm name.

Object Type

Specifies the type of the object for which the alarm is generated.

Alarm Object Name

Specifies the name of the object for which the alarm is generated.

Component Type

(This parameter exists only in FusionManager.)

Specifies the type of the component for which the alarm is generated.

Generation Time

Specifies the time when the alarm is generated.

Clear Time

Specifies the time when the alarm is cleared.

Clear Mode

Specifies whether the alarm is manually or automatically cleared.

Operation

Specifies the operation that can be performed on the alarm.

Value: Manually Clear Alarm

Impact on the System

  • The current day backup data of the component for which the alarm is generated is lost and cannot be restored. The system reliability deteriorates.

Possible Causes

  • The License server is not running properly.
  • The backup server is not running properly.
  • The backup file is missing.
  • The network is abnormal.

Procedure

  1. Choose FusionManager > Monitoring or FusionAccess > Alarm to check whether the License Server Exception alarm exists.

  2. See 1002001 License Server Abnormal to rectify the License Server Abnormal, go to Step 3.
  3. On the FusionAccess Portal, choose System > Other Configurations > Backup Server Configuration and check the type of the configured backup server.

    • For the Backup Server, go to Step 4.
    • For a third-party FTP backup server, go to Step 6.

  4. Choose FusionManager > Monitoring or FusionAccess > Alarm to check whether the BACKUP Server Abnormal alarm exists.

  5. See 1011002 BACKUP Server Abnormal to rectify the BACKUP Server Abnormal, go to Step 7.
  6. See related third-party FTP backup server guides to rectify the fault. After the third-party FTP backup server is running properly, go to Step 7.
  7. Log in to the License server using a root account, and run the shell command ls /opt/BackupTools/todo/ to check whether the lic_backup.sh file exists, and then run ls /opt/BackupTools/upload/ to check whether the backup file is complete, as shown in Figure 31-1.

    • If yes, go to Step 8.
    • If no, contact Huawei technical support.
    Figure 31-1 Linux Backup Files

  8. Choose FusionAccess > System > Other Configurations > Backup Server and click Back Up Now. on Task Tracing. view the task execution progress and wait until the execution is complete.
  9. Choose FusionManager > Monitoring or FusionAccess > Alarm to check whether the alarm still exists.

    • If yes, contact Huawei technical support.
    • If no, no further operation is required.

Related Information

None

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Updated: 2019-03-01

Document ID: EDOC1100010511

Views: 19813

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