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FusionAccess V100R006C20 Cloud Classroom Solution Product Documentation 10 (Single-Classroom Scenarios)

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Checking Version Information About Cloud Classroom Components (XEN)

Checking Version Information About Cloud Classroom Components (XEN)

If any problem occurs during the installation or use of the cloud class, check version information of each component and ensure that the version of each component is correct.

To view version information about each cloud class component, perform the following steps:

1. Version information about Mythware software

  • Mythware software installed on the teacher's terminal

    After logging in to Mythware software on the teacher's terminal, click in the upper right corner of the software and choose About Classroom Management by Mythware. The registration information about the software is displayed.

    Figure 4-7 Viewing version information about Mythware software installed on the teacher's terminal
  • Mythware software installed on a student's terminal

    In the lower right corner of the computer screen, right-click the client icon on the student computer and choose About from the shortcut menu. The registration information about the software installed on the student's terminal is displayed.

    Figure 4-8 Viewing version information about Mythware software installed on a student's terminal

2. View TCM version information.

  • Centerm TCM

    After logging in to the Centerm terminal management system, click in the upper right corner. The product version and authorization information are displayed.

  • Sunniwell TCM

    After you log in to the Sunniwell terminal management system, the product version information is displayed on the menu bar in the upper left corner.

3. View TCM Agent version information.

  • Centerm TCM Agent

    Log in to the Centerm TCM Agent system and choose General > Client Information. In the Agent Version column of the Client Information list, you can view client versions.

  • Sunniwell TCM Agent

    Log in to the Sunniwell TCM Agent, choose Device Management. In the Version column of the Device Management list, you can view software versions of different devices.

4. View the FusionAccess portal version information.

Log in to the FusionAccess portal page and choose > About in the upper right corner. The FusionAccess version information is displayed.

Figure 4-9 Viewing the FusionAccess portal version

5. View the FusionComputer portal version information.

Log in to the FusionComputer portal page and choose > About in the upper right corner. The FusionComputer version information is displayed.

Figure 4-10 Viewing the FusionComputer portal version

6. View the HDP version information.

  • HDP Agent version information

    Choose Start > Control Panel > Programs to view information displayed in the Version column of the Access Agent item.

    Figure 4-11 Viewing the HDP Agent version information
  • HDP Client version information

    Start the TC and log in to the TC client. Choose Settings > About on the top of the computer screen. The software version information is displayed.

    Figure 4-12 Viewing the HDP Client version information
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Updated: 2019-04-25

Document ID: EDOC1100010651

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