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eSight V300R009C00 Local HA System Software Installation Guide (SUSE Linux + MySQL + OMMHA) 10

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eSight Cannot Start Because No Certificate Exists or the Certificate Expires. How Do I Solve the Problem

eSight Cannot Start Because No Certificate Exists or the Certificate Expires. How Do I Solve the Problem

Symptom

When a user logs in to the eSight console, a message is displayed, indicating that no certificate exists or the certificate expires, as shown in Figure 10-3.

Figure 10-3 No certificate exists or the certificate expires

Possible Causes

No certificate exists in the eSight installation directory or the certificate expires.

  • If the user uses its own certificate, import the certificate to solve the problem. For details about how to import a certificate, see the section Security Maintenance > Security Certificates in the eSight Maintenance Guide.
  • If the user uses a self-signed certificate, re-generate the self-signed certificate to solve the problem. Perform the following steps to re-generate a self-signed certificate:

Procedure

  • Windows
    1. Double-click the eSight Console shortcut icon on the desktop, or choose Start > All Programs > eSight > eSight Console.

      The eSight Console dialog box is displayed.

    2. Choose Tools > Certificate Tool.

      The Certificate Tool dialog box is displayed.

    3. Select Create Self-signed Certificate and click Next.
    4. You are advised to retain the default settings and click Apply.
      NOTE:

      If you select Automatic start and stop system, eSight automatically starts after a certificate is generated.

    5. Click OK.
  • Linux

In a high availability system, you only need to perform the following steps on the primary server:

  1. Log in to the Linux operating system as the ossuser user.
  2. Run the configuration file to open the certificate tool.
    > cd installation directory/mttools/tools 
    > ./catool.sh
  3. Select Create Self-signed Certificate and click Next.
  4. You are advised to retain the default settings and click Apply.
  5. Click OK.
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Updated: 2019-09-02

Document ID: EDOC1100011856

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