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eSight V300R009C00 Single-Node System Software Installation Guide (SUSE Linux) 09

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What Can I Do When the Database Connection Fails During the Upgrade or Secondary Installation and the System Prompts Me to Verify the Database Name

What Can I Do When the Database Connection Fails During the Upgrade or Secondary Installation and the System Prompts Me to Verify the Database Name

Question

What can I do when the database connection fails during the upgrade or secondary installation and the system prompts me to verify the database name?

Answer

  1. Log in to the eSight server as the Administrator user.
  2. In the CLI interface, run the following command to connect to the SQL Server:

    > osql -E

  3. Run the following command to query the database name:

    > select @@servername;

    > go

    If the command output is NULL, run the following command:

    > EXEC sp_addserver @server =eSightServer , @local ='LOCAL';

    > go

  4. In the task manager, restart the SQL Server service.

    On the Services tab page, right-click MSSQLSERVER and choose Stop Service from the shortcut menu. Then right-click MSSQLSERVER and choose Start Service from the shortcut menu.

  5. Perform the upgrade or installation again.
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Updated: 2019-05-17

Document ID: EDOC1100011860

Views: 92840

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