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eSight V300R009C00 Operation Guide 09

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eSight fails to Manage Performances

eSight fails to Manage Performances

eSight fails to manage performances. This topic describes how to troubleshoot the failure.

Common Causes

  • Performance management is not supported in the eSight function list.
  • The network connection between eSight and the device is abnormal.
  • The SNMP parameter configurations on the device and eSight are different.
  • The device uses the SNMPv1 protocol.
  • The counter collection task is not created or stops.
  • Some historical performance data cannot be viewed due to data dumping.
  • Performance alarms are not generated because the value of Times does not meet the alarm triggering conditions.

Procedure

  1. See the eSight function list to check whether performance collection is supported.
  2. Check whether eSight and the device can ping each other.

    If not, troubleshoot network faults.

  3. Check whether the SNMP parameter configurations on the device and eSight are the same.

    If not, interface and card data will not be displayed on the eSight performance management page.

    Check whether SNMP configurations on eSight and the device are the same. Pay attention to the read/write permissions and MIB view to ensure that the SNMP connectivity test in the NE Manager succeeds.

    If SNMP connection times out, increase the timeout interval for SNMP connection as required.

  4. Check whether the device uses SNMPV1 to communicate with eSight.

    Performance data cannot be collected using SNMPV1. Use SNMPV2c or SNMPV3 (recommended).

  5. Check whether the counter collection task is not created or stops.

    Check whether the counter collection task has been delivered to the device.

    If the counter collection task exists on the device, check whether the counter is included in a high-priority collection task and the task stops.

    For collection tasks with the same collection objects, the tasks created later has higher priorities. Activate or deactivate a collection task based on the higher-priority task. If higher-priority collection tasks stop, lower-priority tasks cannot be activated. The only way to activate the lower-priority collection tasks is to delete higher-priority collection tasks.

  6. Check whether some historical performance data cannot be displayed due to data dumping.

    If the performance database overflow dump function is configured, the historical performance data cannot be displayed. Expand the database storage space in time.

  7. Check whether the value of Times meets the alarm triggering conditions.

    Check the value of Times. For example, if Times is set to 3, alarms can be triggered only when the performance counters reach the alarm threshold within three periods. You can change the value as required.

  8. If the problem persists, contact Huawei technical support personnel.

Summary

  1. Confirm that eSight supports performance collection tasks.
  2. Confirm that eSight and the device can ping each other.
  3. Confirm that the SNMP parameter configurations on the device and eSight are the same.
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Updated: 2019-05-17

Document ID: EDOC1100011877

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