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eSight V300R009C00 Operation Guide 10

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Network Maintenance

Network Maintenance

eSight supports WLAN fault diagnosis and network recovery, ensuring a stable network environment.

Network Fault Diagnosis

When the WLAN service encounters a fault, eSight diagnoses the WLAN network from three dimensions: STA, AP, and AC, helping you identify faults and work out solutions.

Procedure

  1. Open the fault diagnosis page to initiate the diagnosis.

    1. Choose Resource > Network > WLAN Management > Fault Diagnose from the main menu.

    2. Select Current Diagnose from the navigation tree.
    3. Select the target to be diagnosed and initiate the diagnosis.
      • Diagnosing a user

        Click on the user icon, enter the user's name, IP address, MAC address, or region name, and click Diagnose.

      • Diagnosing an AP

        Click on the AP icon, select the AP to be diagnosed, and click Diagnose.

      • Diagnosing an AC

        Click on the AC icon, select the AC to be diagnosed, and click Diagnose.

    NOTE:

    You can also use the following method to perform diagnosis.

    • In the Region Object Manager, select the object to be diagnosed and click next to the object to open the fault diagnosis page.
    • Click on the upper part of the home page and click Diagnose to open the fault diagnosis page.

  2. Troubleshoot faults based on diagnosis results.

    View network fault diagnosis results in the diagnosis result region.

    • indicates that this diagnosis item is normal and no further action is required.
    • indicates a fault. You need to view the Fault Cause and rectify the fault based on Fault Suggestion.
    NOTE:
    • Click diagnosis item. The information about this item will be displayed on the right, for example, KPIs and key information. The information will help you troubleshoot faults.
    • After rectifying a fault, you can click next to Fault Suggestion to record your experience so that you and other administrators can rectify the same fault quickly.

  3. Optional: Use other tools to troubleshoot faults.

    If you cannot rectify faults using suggestions based on diagnosis results, you can use the following tools to further troubleshoot faults.

    Table 12-59 Troubleshooting tools

    Tool

    Function

    Usage

    Log query tool

    You can use this tool to view logs in a specified period of a diagnosis target.

    Click in the toolbar.

    Ping tool

    You can use this tool to check the connectivity between an AC and a specified object.

    Click in the toolbar, enter the IP address of the specified object, and click Start.

    Trace tool

    ACs collect logs in a specified period of a trace object.

    1. Click in the toolbar.
    2. Click to add a trace object.
      NOTE:

      When you add a trace object, you must select Start Acquisition.

    3. Click next to a trace object. Trace results are displayed in the Trace Result area.

    AAA test tool

    You can use this tool to verify whether the user name and password of a user can pass the authentication of the AAA server.

    Click in the toolbar, set parameters, and click Start.

  4. Check whether a fault is rectified.

    In Diagnose History, click next to the diagnosed object to quickly initiate diagnosis again to check whether a fault is rectified.

Rectifying AP Faults

When an AP encounters configuration errors or hardware faults, or needs to be upgraded, you can restore the AP to its factory settings, replace the AP, or restart the AP using eSight.

Context

  • Restore an AP to factory settings: Perform this operation when AP settings are faulty or when the network is calibrated.
  • Restart an AP: Perform this operation when an AP is upgraded online or when the network is calibrated.
  • Replace an AP: Perform this operation to synchronize AP service configurations to a new AP (unconfigured) after a faulty AP is replaced on the network.

Procedure

  • Rectifying AP faults in the AP list of the region object manager
    1. Choose Resource > Network > WLAN Management > Region Monitor from the main menu.

    2. In the monitoring mode, right-click a region in Resource on the left pane, and select Region Object Manager.
    3. Choose AP from the navigation tree on the left.
    4. Restart APs, restore APs to factory settings, or replace APs as required.

      Operation

      Procedure

      Restart an AP or multiple APs

      Select one or more APs, and click Restart. The operation will interrupt services.

      Restore an AP or multiple APs to factory settings

      Select one or more APs and click Restore Factory Settings. The operation will interrupt services.

      Replace an AP

      Select an AP, click in the Operation column, and enter or select the SN or MAC address of the new AP.

  • Rectifying AP faults in the region topology
    1. Choose Resource > Network > WLAN Management > Region Monitor from the main menu.

    2. Double-click a region name in Resource to display the topology of the region.
    3. Right-click a faulty AP and restart the AP, restore the AP to factory settings, or replace the AP as required.

      Operation

      Procedure

      Restart an AP

      Choose Restart. The operation will interrupt services.

      Restore an AP to factory settings

      Choose Restore Factory Settings. The operation will interrupt services.

      Replace an AP

      Click Replace and enter or select the SN or MAC address of the new AP.

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Updated: 2019-09-07

Document ID: EDOC1100011877

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