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eSight V300R009C00 Operation Guide 09

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
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How Do I Solve the Service Session Failure That Occurs When I Log In to eSight

Question

A user has already logged in to eSight. The user uses the same browser to log in to eSight on the same PC for a second time. A message indicating service session failure may be displayed on the first eSight page.

Answer

Close all the eSight pages and log in to eSight again.

Do not use the same browser to log in to eSight on the same PC more than once.

The Login Page Is Displayed When I Was Asked to Change the Password Upon the initial Login

Question

After eSight is installed and you log in to it for the first time, the login page is displayed when you are asked to change the password.

Answer

This is a compatibility issue of Internet Explorer 8. Use Internet Explorer 9 or Firefox to log in to eSight again.

What Do I Do When an Internal System Exception Is Displayed But All Processes Are in Running State

Question

What do I do when an internal system exception is displayed but all processes are in Running state?

Answer

Restart the eSight service.

What Do I Do When a Message Is Displayed Indicating the System Internal Error

Symptom

During login to eSight, a message indicating system internal error is displayed, as shown in Figure 1-7.

Figure 1-7 System error message
Possible Causes
  1. eSight is being restarted.
  2. A key eSight component, for example, the security component, fails to start.
Procedure
  • Log in to eSight later.
  • If the problem persists, restart eSight.

Part of the eSight Login Page Displays Blank Using Internet Explorer

Symptom

A partially blank Web eSight login page is displayed after single sign-on (SSO) service is enabled for the eSight.

Possible Causes

The default Secure Sockets Layer (SSL) version supported by Internet Explorer is an earlier version. When the SSO service is enabled for the eSight, certain data is lost when being transmitted between the eSight client and the server.

Procedure
  1. On the menu bar of Internet Explorer, choose Tools > Internet Options.
  2. In the Internet Options dialog box, click the Advanced tab.
  3. In the Settings area, select Use TLS1.1 and Use TLS 1.2 below the Security node.

  4. Click OK.

    The login page is refreshed and displayed correctly.

Login Page Is Incompletely Loaded or Page Loading Times Out During Login to the Maintenance Tool

Symptom

During the login to the maintenance tool, Internet Explorer stops loading the login page after parts of the page are loaded. The login page is incompletely displayed or page loading times out.

Possible Causes

By default, the maintenance tool supports only one system administrator online in a specific period. If multiple users use the same system administrator account to log in during this period, the login sessions of subsequent users will be forcibly terminated and become invalid. As a result, page loading fails.

Procedure
  1. Log in to the maintenance tool again.

What Can I Do If the Following Message Is Displayed When I Access eSight Using Internet Explorer 11: An error occurs when the website is connected in secure mode

Question

When Internet Explorer 11 is used to access eSight, the "An error occurs when the website is connected in secure mode" message is displayed. As a result, the website cannot be browsed and the eSight security certificate cannot be installed.

Answer

The possible cause is that the browser uses the old SSL certificate in the cache. You need to manually clear the SSL status.

  1. Choose Tools > Internet Options in the menu bar of Internet Explorer.
  2. In the Internet Options window, click Content.

  3. Click Clear SSL state under Certificates.
  4. Click OK.

What Do I Do If the Home Page Does Not Respond After I Log In to the eSight

Question

After I log in to the eSight, the home page displays a loading box and does not respond further.

Answer

After the eSight is upgraded, the browser caches the code of the source version. and still uses the code. As a result, the home page cannot be displayed properly.

To address this problem, clear the browser cache. The following uses Internet Explorer as an example.

  1. On the menu bar of Internet Explorer, choose Tools > Internet Options.
  2. On the General tab page, click Delete in the Browsing history area.
  3. In the Delete Browsing History dialog box, select Temporary Internet files and click Delete.
  4. Click Refresh in Internet Explorer or press F5 to refresh the page.

    The home page is displayed properly.

What Do I Do if the Following Message Is Displayed During eSight Login: The SSO service is not started or the network is interrupted. Contact the administrator to rectify the fault

Question

What do I do when the message The SSO service is not started or the network is interrupted. Contact the administrator to rectify the fault is displayed during eSight login?

Answer

Log in to eSight again after the eSight service starts completely.

During eSight service startup, do not log in to eSight. Otherwise, an exception will occur.

What Do I Do When the Cookies Are Disabled and I Cannot Log In to the eSight

Symptom

Internet Explorer or Mozilla Firefox displays a message indicating that the cookies are disabled when you log in to the eSight, as shown in Figure 1-8.

Figure 1-8 Error message indicating that the cookies are disabled
Possible Causes

When the cookies are disabled, the eSight server cannot obtain the entered user name or password, so the user cannot log in to eSight.

Procedure
  • Enable cookies in Internet Explorer
    1. Open Internet Explorer.
    2. Choose Tools > F12 Developer Tools (If the menu bar is unavailable, press Alt to display it).

    3. In the Developer Tools window, click Cache and deselect Disable cache.

    4. Restart Internet Explorer.
  • Enable cookies in Mozilla Firefox
    1. Open Mozilla Firefox.
    2. Choose Tools > Options (If the menu bar is unavailable, press Alt to display it).

    3. In the Options window, click Privacy.
    4. In the Firefox will, select Use custom settings for history and select Accept cookies from sites, then click OK.

    5. Restart Internet Explorer.

How Do I Enable the Cookies

Symptom

The web browser displays a message indicating that the cookies are disabled when you log in to the maintenance tools, as shown in Figure 1-9.

Figure 1-9 Error message indicating that the cookies are disabled
Possible Causes

When the cookies are disabled, the eSight server cannot obtain the entered user name or password, so the user cannot log in to eSight.

Procedure
  • Enable cookies in Internet Explorer
    1. Open Internet Explorer.
    2. Choose Tools > F12 Developer Tools (If the menu bar is unavailable, press Alt to display it).

    3. In the Developer Tools window, click Cache and deselect Disable cache.

    4. Restart Internet Explorer.
  • Enable cookies in Mozilla Firefox
    1. Open Mozilla Firefox.
    2. Choose Tools > Options (If the menu bar is unavailable, press Alt to display it).

    3. In the Options window, click Privacy.
    4. In the Firefox will, select Use custom settings for history and select Accept cookies from sites, then click OK.

    5. Restart Internet Explorer.

How Do I Do When the eSight Login Page Is Not Displayed on the Current Host in the Windows Server 2008 R2 Operating System

Symptom

As shown in Figure 1-10, the login page is not displayed when you want to log in to eSight on the current host in the Windows Server 2008 R2 operating system.

Figure 1-10 Unable to display the login page
Possible Causes

The Windows Server 2008 R2 operating system has high security requirements. Enhanced Internet Explorer security settings are enabled for administrators and users by default. The Internet Explorer security level is high and cannot be changed overall, which causes the fault as shown in Figure 1-10.

Procedure
  1. Right-click Computer on the desktop and choose Manage from the shortcut menu.

  2. In the Server Manager dialog box that is displayed, click Configure IE ESC.

  3. In the dialog box that is displayed, set Administrator and Users to Off, and click OK.

  4. Restart Internet Explorer.
Suggestion and Summary

Before logging in to eSight on the Windows Server 2008 R2 operating system, perform the preceding operations to ensure successful login.

Login Page of the eSight or Maintenance Tool Displays Blank Using Internet Explorer on Windows Server 2008

Symptom

The login page of the eSight or maintenance tool using Internet Explorer on Windows Server 2008 are as follows:

  • Internet Explorer shows a blank page for login to the eSight.
  • Internet Explorer shows a blank page for login to the maintenance tool.
Possible Causes

The security level of Internet Explorer is set to high. You can set the website of the eSight client or maintenance tool as a trusted website to resolve the problem.

Procedure
  1. Open Microsoft Internet Explorer, and choose Tools > Internet Options.
  2. On the Security tab page, select Trusted sites and then click Sites.

  3. In the Add this website to the zone text box, enter the address of the eSight client or the website of the maintenance tool, and click Add to add the website to the list of trusted websites.

    NOTE:

    The address of the eSight client and the website of the maintenance tool must be set as a trusted website regardless of whether they are accessed by using the Hypertext Transfer Protocol (HTTP) or Hypertext Transfer Protocol Secure (HTTPS) protocol.The HTTP protocol is insecure. HTTPS is recommended because it is secure.

    • Set the HTTP website as a trusted website

    • Set the HTTPS website as a trusted website

  4. Click Close.
  5. Open Windows Internet Explorer again, and login to the eSight or maintenance tool.

    The login page is displayed correctly.

Suggestion and Summary

Other methods, such as lowering the security level, may cause security risks. It is recommended that the method of setting the website of the eSight client or maintenance tool as a trusted website provided in this topic be used to resolve the problem.

Login to the eSight Failed and the User Is Locked

Symptom

When I log in to the eSight, the following message is displayed:

Login failed. The user is locked.
Possible Causes
  • If you log in to the eSight as the admin user and enter the password incorrectly five times in 10 minutes, the login Internet Protocol (IP) address is locked for 10 minutes.
  • When a common user logs in to the eSight, the conditions for locking accounts specified in the account policy are triggered.
Procedure
  • Login as the admin user
    • Use another IP address to log in to the eSight.
    • Wait 10 minutes and log in to the eSight.
  • Login as a common user.

    Wait until the lock period expires and log in to the eSight again. Alternatively, contact the admin user for unlocking the current user and log in to the eSight again.

Suggestion and Summary

It is recommended that you remember the password and enter the password correctly to log in to the eSight.

Users Fail to Log In to eSight After the IP Address of the eSight Server Changes

Symptom

After the IP address of the eSight server running the Windows operating system changes, users fail to log in to eSight.

Possible Causes

The changed IP address of the eSight server does not take effect because the eSight components are not stopped.

Procedure
  1. Log in to the server where the network traffic collector is deployed as an operating system user from the Administrators group.
  2. Stop the eSight service.

    Choose Start > All Programs > eSight > eSight Console. In the eSight Console dialog box that is displayed, click Stop.

  3. Use the IP address change tool to synchronize the eSight IP address.

    Choose Start > All Programs > eSight > eSight Console. From the eSight Console main menu, choose Tools > IP Address Tool, select an eSight server IP address and click Modify.

  4. Start the eSight service.

    Choose Start > All Programs > eSight > eSight Console. In the eSight Console dialog box that is displayed, click Start.

Suggestion and Summary

Ensure that you stop the eSight components before changing the IP address of the eSight server, and re-start the eSight components after the IP address is changed. Otherwise, login failures may occur because the changed eSight server IP address does not take effect.

Subsequent Login Attempts Fail When the User Does Not Normally Exit the Single User Mode

Symptom

A user directly closes the browser after logging in to the eSight in single user mode. When another user attempts to log in to the eSight, the login fails and the message "The system already enters the single user mode. Please login later." is displayed.

Possible Causes

Subsequent user login attempts can succeed only after the user logging in to the eSight in single user mode exits the eSight normally. If the user only closes the browser to exit the eSight, the web page server session is not released and other users cannot successfully log in.

Procedure
  1. Users can successfully log in to the eSight after the web page server session times out. The default session timeout period is 30 minutes.

    If you urgently need to log in, restart the eSight service or the server operating system and log in to the eSight again.

Suggestion and Summary

Generally, the single user mode is used when a user performs maintenance operations on the eSight server to prevent interference from other users' operations.

Pay attention to the following when using the single user mode:

  • In single user mode, the eSight allows only the current user to log in and forcibly logs out the other online users.
  • After the maintenance is complete, the user needs to exit the single user mode in a timely manner. Otherwise, other users cannot successfully log in to the eSight.

How Do I Do If I Fail to Access eSight Through a Browser After the eSight Server Starts Properly

Question

How do I do if I fail to access eSight through a browser after the eSight server starts properly?

Answer

Perform the following steps to rectify the fault.

  1. Check that the login address and port number are correct.

    The login address entered in the browser should be http://IP address of the eSight server:31943/.

  2. Check that the computer used to log in to eSight can ping the eSight server successfully.

    Open the CLI on the computer and run the ping command to check the network connectivity.

  3. Check that the browser is supported by eSight.

    Currently, eSight supports Internet Explorer and Firefox.

  4. Check that the firewall function is disabled on the eSight server.

    If the firewall function is enabled on the eSight server, adjust the firewall policies.

  5. Open the browser and log in to eSight again. Check whether you can access eSight successfully.
  6. If the problem persists, contact Huawei technical support.

A Blank Page Is Displayed After I Log In to eSight. How Can I Solve the Problem

Take IE9 for example.

  1. Open Internet Explorer and choose Tools > Internet Options from the menu bar. (If the menu bar is unavailable, press Alt.)
  2. In the Internet Options dialog box, click the Advanced tab.
  3. On the Advanced tab page, click Reset.
  4. In the Reset Internet Explorer Settings dialog box, select Delete personal settings and click Reset.
  5. Click Close.

What Do I Do If the eSight Displays a Security Certificate Error During Login

Symptom

Internet Explorer or Mozilla Firefox displays a message indicating that the security certificate is incorrect when you log in to the eSight.

  • The following figure shows the security certificate error prompted by Internet Explorer.

  • The following figure shows the security certificate error prompted by Firefox.

  • The following figure shows the security certificate error prompted by Chrome.

Possible Causes

The security certificate is incorrect or is not installed, you need to install a valid security certificate. For details on how to obtain a valid security certificate, contact Huawei technical support engineers.

Procedure
  • Method 1: Deploy the certificated authorized by the Certificate Authority (CA) to eSight.
    1. Contact the eSight server administrator to apply for a certificate from the CA.
    2. Deploy the certificates issued by the CA to the eSight.
    NOTE:

    When you access the eSight using a domain name, you must apply this method (of applying for a certificate corresponding to the domain name and deploying the certificate) to resolve the incorrect security certificate issue prompted by the browser.

  • Method 2: Set the certificate of the eSight to a trust certificate of the browser.
    • Install the security certificate in Internet Explorer.
      1. On the error message page, click Continue to this website (not recommended).

      2. Click Certificate Error. In the Certificate Invalid dialog box, click View certificates.

      3. On the General tab page, click Install Certificate.

      4. In the Certificate Import Wizard dialog box, click Next.

      5. Select Place all certificates in the following store and click Browse.

      6. In the Select Certificate Store dialog box, select Trusted Root Certification Authorities and click OK.

      7. Click Next.

      8. In the Certificate Import Wizard dialog box, click Finish.

      9. In the Security Warning dialog box, click Yes.

      10. In the Certificate Import Wizard dialog box, click OK.

      11. Close Internet Explorer and open it again to log in to the eSight.

        The security certificate error page is displayed due to the invalid certificate. Click Continue to this website (not recommended). The eSight login page is displayed for you to log in to the eSight.

    • Install the security certificate in Mozilla Firefox.
      1. On the error message page, expand I Understand the Risks and click Add Exception.

      2. In the Add Security Exception dialog box, click Confirm Security Exception.

      3. Close Mozilla Firefox and open it again to log in to the eSight.
    • Install the security certificate in Chrome.
      1. Copy the eSight installation directory/AppBase/etc/certificate/application/ca/ca.crt file from the eSight server to the local PC.
      2. Choose Settings from the menu bar of the browser, click Show advanced settings....
      3. Click Manage certificates under HTTPS/SSL.
      4. Click the Trusted Root Certification Authorities tab in the Certificates dialog box and click Import.
      5. In the Certificate Import Wizard dialog box, click Next.
      6. Click Browse and select the CA certificate ca.crt of eSight.
      7. Click Next.
      8. Select Place all certificates in the following store and click Browse.
      9. In the Select Certificate Store dialog box, select Trusted Root Certification Authorities and click OK.
      10. Click Next.
      11. In the Certificate Import Wizard dialog box, click Finish.
      12. If your browser version is Chrome 58 or later, perform the following operations:
        • Windows operating system

          Choose Start, enter Command Prompt in the search box, right-click the search box, and choose Run as administrator from the shortcut menu.

          Run the following command in the dialog box that is displayed:

          reg add HKLM\Software\Policies\Google\Chrome /v EnableCommonNameFallbackForLocalAnchors /t REG_DWORD /d 1

          If the message "The import was successful." is displayed, the execution is successful.

        • Linux operating system

          Log in to the server as the root user and run the following command:

          if [ ! -d /etc/opt/chrome/policies/managed ];then mkdir -p /etc/opt/chrome/policies/managed; fi echo "{ \"EnableCommonNameFallbackForLocalAnchors\": true }" >> /etc/opt/chrome/policies/managed/secure.json

      13. Close the Chrome browser, open the Chrome browser again, and log in to the eSight.
Suggestion and Summary

Method 1 is recommended. Method 2 may do not work in some scenario because browser versions differ.

What Do I Do If the eSight Displays a Security Warning Message During Login

Symptom

The Web browser displays a security alarm when you log in to the eSight.

Possible Causes

The security level of the browser is too high. To solve this problem, you can add the website of the eSight as a trusted website or set the security level of the browser to a low level.

Procedure
  • Solution 1: Add Trusted Websites
    1. In the security alarm dialog box, click Add.
    2. In the Internet Options dialog box, select the Trusted sites icon on the Security tab page, and click Sites.

    3. In the Trusted sites dialog box, enter the eSight website address in the Add this website to the zone text box, and click Add to add the website to the list of trusted websites.
      NOTE:

      The websites for accessing the eSight over Hypertext Transfer Protocol (HTTP) or Hypertext Transfer Protocol Secure (HTTPS) must be added to the list of trusted websites.

    4. Click Close.
    5. Close Internet Explorer and open it again to log in to the eSight.
  • Solution 2: Set the Security Level of the Browser
    1. Open Microsoft Internet Explorer, and choose Tools > Internet Options.
    2. In the Internet Options dialog box, select the Trusted sites icon on the Security tab page, and click Custom level in the Security level for this zone area.

    3. In the Security Settings-Internet Zone window, select Enable under Submit non-encrypted from data and Enable under Active scripting, and click OK.

    4. In the Internet Options window, click OK.
    5. Close Internet Explorer and open it again to log in to the eSight.

What Do I Do If I Forget the Password When I Attempt to Log In to the eSight

Question

What do I do if I forget the password when I attempt to log in to the eSight?

Answer
  • For non-admin users, contact the admin user to reset the password.
  • For the admin user, the eSight does not support password resetting. The password of the admin user cannot be retrieved and you must reinstall the eSight. Therefore, you must remember the password of the admin user.

What Do I Do If a Message Indicating Unsupported Browser Is Displayed When I Log in to the eSight on Internet Explorer 10?

Symptom

When I log in to the eSight on Internet Explorer 10, a message is displayed, indicating that the current system does not support the browser.

Possible Causes

The Google Chrome Frame add-on is installed on the Internet Explorer browser, and the add-on version is not supported by the eSight.

Procedure
  • Solution 1: User other browsers.
  • Solution 2: Disable the Google Chrome Frame add-on. For example, the navigation path for Internet Explorer is Tools > Manage Add-ons > Toolbars and Extensions.
Suggestion and Summary

Solution 2 is recommended.

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Updated: 2019-05-17

Document ID: EDOC1100011877

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