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eSight V300R009C00 Operation Guide 10

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What Can I Do If an Error Is Reported When I Open an Agile Report on eSight?

What Can I Do If an Error Is Reported When I Open an Agile Report on eSight?


The eSight server is powered off unexpectedly while eSight is working properly. After the server is powered on and eSight is restarted again, error 404 is reported when I open an agile report on eSight.

Possible Causes

The agile report data storage files are damaged when the server is powered off. After the server is restarted, the Agile Reporter process has a memory overflow, leading to a startup failure of the Agile Reporter.


  1. Delete the existing agile report data storage files.

    When eSight is running, delete the existing agile report data storage files in eSight installation directory/AppBase/UniBI_Server/unibi-solutions/system/molap/store.

  2. Start eSight Console.

    • Windows: Choose Start > eSight > eSight Console.
    • Linux: Log in to the eSight server as the root user, switch to the ossuser user, and execute in eSight installation directory/AppBase/Unibi_Server/tools/lib/.

  3. Collect data from the service database using Agile Report Data Synchronization Tool to generate agile report data storage files.

    Select the schedule for data synchronization as required.

  4. Click Synchronize. The task is executed.

    You can normally use the Agile Reporter after data synchronization is complete.

Updated: 2019-09-07

Document ID: EDOC1100011877

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