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FusionStorage V100R006C20 Block Storage Service Troubleshooting Guide 04

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Collecting Basic Fault Information

Collecting Basic Fault Information

Collect basic fault information to learn the in-time situation, device status before a fault occurs, and possible causes of a fault. Table 2-1 lists the specific information to be collected.

Table 2-1  Basic fault information

Site Information

Feedback Result

Fault symptom


Fault occurrence time


Fault frequency


Impacts on services


Whether the current fault is rectified


Whether any operation is performed when the fault occurred


Whether the fault occurred during site deployment


Process in which the fault occurred (expansion, cutover, or upgrading)


Operations performed for rectifying the fault during maintenance


Measures taken after the fault occurred


Result of the taken measures


Whether obvious alarms are generated


Whether on-site alarm information is collected

Updated: 2019-02-01

Document ID: EDOC1100016638

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