No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


FusionStorage V100R006C20 Block Storage Service Troubleshooting Guide 04

Rate and give feedback:
Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Failed to Configure the NTP Service

Failed to Configure the NTP Service


When a user configures the Network Time Protocol (NTP) service for FusionStorage Agent (FSA) nodes, the configuration fails, and a message is displayed indicating that NTP configuration timed out.

Possible Causes

This issue is caused by the system defect of the SUSE Linux Enterprise 12 OS or later. For details, see

Fault Diagnosis



    1. Obtain the password for logging in to the failed server and use PuTTY to log in to the server.
    2. Run the following command and enter the password of user root to switch to user root:

      su - root

    3. Run the following command to query the OS version:

      lsb_release -a

    4. Check whether the OS version is SUSE Linux Enterprise 12 or later.

    5. Run the following command to rectify faults:


      This command is provided by the OS for automatically rectifying known OS defects.

      • If information similar to the following is displayed, press A to allow the OS to automatically rectify faults.
        (A)llow / [(D)eny] / (G)lob / Glob w/(E)xt / (N)ew / Abo(r)t / (F)inish / (O)pts
      • If information similar to the following is displayed, all rectification operations are complete. Press S to save the changes.
        (S)ave Changes / [(V)iew Changes] / Abo(r)t

    6. Run the following command to restart the NTP process:

      service ntpd restart

    7. Check whether an error message similar to the following is displayed during the restart process:

      Job for ntpd.service failed. See "systemctl status ntpd.service" and "journalctl -xn" for details.

Related Information


Updated: 2019-02-01

Document ID: EDOC1100016638

Views: 4449

Downloads: 9

Average rating:
This Document Applies to these Products

Related Version

Related Documents

Previous Next