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FusionServer Tools 2.0 Smart Provisioning User Guide 03

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Obtaining Help

Obtaining Help

Making Preparations Before Contacting Huawei

If a fault persists during routine maintenance or troubleshooting, contact Huawei technical support.

You are advised to make the following preparations before contacting Huawei technical support.

  • Collecting Fault Information
    • You need to collect the following information:
      • User name and address
      • Contact name and telephone number
      • Time when the fault occurred
      • Fault symptom
      • Device type and software version
      • Measures taken after the fault occurred and results
      • Fault severity and expected rectification deadline
  • Preparing for Debugging

    When you seek technical support, Huawei technical support may assist you in collecting more fault information or even rectifying the fault. Before seeking technical support, prepare spare server parts, screwdrivers, screws, serial cables, network cables, and other necessary objects.

Obtaining Help from Huawei Support Website

Huawei provides timely and efficient technical support through local branch offices, the secondary technical support system, telephone technical support, remote technical support, and onsite technical support.

The technical support system of Huawei includes:

  • Technical support department at Huawei headquarters
  • Technical support centers in local branch offices
  • Huawei enterprise service website (
  • Customer service center

You can also find the latest product manual by entering the keyword in the Search text box in the upper right corner on the page.

Updated: 2018-06-20

Document ID: EDOC1100018400

Views: 3619

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