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Huawei SAP HANA Appliance Two Node Installation Guide (RH5885H and RH8100 V3+Redhat) 10

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SAP Ticket Submission Process

SAP Ticket Submission Process

  1. Enter in the address box of the browser to access the SAP support website.
  2. On the home page, click the icon in the upper right corner to log in to the SAP. Enter the subscription account and password to log in to the website.

  3. Click Report an incident. The page for generating a trouble ticket is displayed.

  4. Enter any character string in Enter search term and press Enter. Click Contact SAP Support at the lower right corner.

  5. Select a product, for example, SAP ERP, and click Search.

  6. Go to the problem description page, fill in the trouble ticket details, and click Submit at the lower right corner.

    • Language: English is preferred.
    • Priority: Set this parameter based on the impact on customer services. If an incident has affected customer services, set the parameter to High or Very high. For a root cause analysis incident, set the parameter to Medium.
    • Subject: Briefly describe the symptom, such as database do not respond or system hung.
    • Component: If the incident is related to the operating system, select BC-OP-LNX. After filling in the details, click Submit at the lower right corner.
    • Description: Describe the symptom in detail.

Updated: 2019-08-27

Document ID: EDOC1100019155

Views: 35136

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