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FusionServer Pro X6000 Server iBMC (V300 to V369) User Guide 09

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No Response After .jnlp Is Clicked

No Response After .jnlp Is Clicked

Symptom

Symptom Possible Causes

After you click Java Integrated Remote Console, the .jnlp file is downloaded successfully. However, the system does not respond after you click the .jnlp file.

JRE 1.7 supports only TLS 1.0 by default, while the iBMC supports TLS 1.1 and TLS 1.2 by default. As a result, the client cannot obtain the iBMC server .jar package, and the Java Integrated Remote Console fails to start.

Solution

    Solution 1: Enable TLS 1.1 and TLS 1.2 for the client JRE.

    1. Query the TLS version enabled for the JRE on the client.

      • Windows

        Open Java Control Panel, and choose Advanced > Security.

      • Linux
        1. Open the terminal.
        2. Open the Java installation directory, for example, /usr/java/jre1.7/bin.
        3. Run ControlPanel.

      If the TLS version is TLS 1.0, go to 2.

    2. Enable TLS 1.1 and TLS 1.2.

      1. Open Java Control Panel, and select Use TLS 1.1 and Use TLS 1.2.
      2. Click OK and restart the browser.

    Solution 2: Upgrade JRE to JRE 1.8.

    Solution 3: Select TLS 1.0 on the iBMC WebUI. (This solution is not recommended because TLS 1.0 poses security risks.)

    The iBMC supports TLS 1.0, TLS 1.1, and TLS 1.2.

    Log in to the iBMC WebUI, choose Configuration > System, and select TLS 1.0 in the TLS Versions area.

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Updated: 2019-08-01

Document ID: EDOC1100019359

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