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KunLun 9008 V5 Alarm Handling 05

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ALM-0x2C00005F Failed to Identify the Product (System, Major Alarm)

ALM-0x2C00005F Failed to Identify the Product (System, Major Alarm)

Description

Alarm message:

Failed to identify the product.

This alarm is generated when the system failed to identify the product.

Alarm object: system

Attribute

Alarm ID

Alarm Severity

Auto Clear

0x2C00005F

Major

Yes

Parameters

Name

Meaning

Impact on the System

All the fans operate in full speed, and the product is NA.

Possible Causes

  • The front hard disk backplane is not installed properly.
  • The iBMC version, mainboard CPLD version, and backplane CPLD version do not match.

Procedure

  1. Check whether the front hard disk backplane is installed properly.

    • If yes, go to step 2.
    • If no, go to step 3.

  2. Upgrade the front hard disk backplane CPLD version. Then, check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to step 4.

  3. Remove and reinstall the front hard disk backplane. Then, check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to step 2.

  4. Upgrade the mainboard CPLD version. Then, check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to step 5.

  5. Upgrade the iBMC version. Then, check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to step 6.

  6. Getting Help.
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Updated: 2019-05-25

Document ID: EDOC1100023838

Views: 107192

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