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KunLun 9008 V5 Alarm Handling 05

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Getting Help

Getting Help

Preparations for Contacting Huawei

Before contacting Huawei technical support, collect fault information and prepare for debugging.

  1. Collecting Troubleshooting Information
    Collect the following information:
    • Customer company and address
    • Contact person and telephone number
    • Time when the fault occurred
    • Detailed faulty symptoms
    • Device type and software version
    • Any measures taken and effects
    • Fault severity and expected rectification deadline
  2. Preparing for Debugging

    Obtain spare parts, screwdrivers, screws, serial and network cables, and other required materials.

Using Product Document

The product documentation delivered with the server can help you rectify common faults during routine maintenance or troubleshooting. Read them carefully before contacting Huawei technical support.

Huawei Technical Support

Huawei's timely and efficient response is available from:

  • Technical support department at Huawei headquarters
  • Local branch offices

    You can query how to contact the local branch offices at Global Service Hotline.

  • Telephone support
  • Remote support
  • Onsite support

Huawei Official Website

Knowledge Base and Self-Service Platform

Learn more about servers at:

Contact Huawei

Huawei Technologies Co., Ltd.

Address: Huawei Industrial Base Bantian, Longgang Shenzhen 518129 People's Republic of China

Website: http://enterprise.huawei.com/

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Updated: 2019-05-25

Document ID: EDOC1100023838

Views: 108486

Downloads: 17

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