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KunLun 9008 V5 Alarm Handling 05

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ALM-0x01000025 Memory Configuration Error (Memory, Critical Alarm)

ALM-0x01000025 Memory Configuration Error (Memory, Critical Alarm)

Description

Alarm message:

[arg1] arg2 memory configuration error. Error code: arg3.

This alarm is generated when an incompatible DIMM is installed or when a DIMM is installed in an incorrect slot.

NOTE:

For details about DIMM layout, see "Installing DIMMs" in the troubleshooting manual of the server you use.

Alarm object: memory

If the mirroring function needs to be enabled or has been enabled in the BIOS, check whether the memory configuration after isolation meets the mirroring conditions. If not, the enabled memory mirroring function does not take effect.

Attribute

Alarm ID

Alarm Severity

Auto Clear

0x01000025

Critical

Yes

Parameters

Name

Meaning

arg1

Slot number of the CPU board.

arg2

  • DIMM silkscreen, for example, DIMM020 (A) or DIMM010 (B)
  • CPU socket number and channel number. For example, CPU 1 channel 2 indicates the number 2 memory channel of CPU 1, that is, DIMMs DIMM020 and DIMM021.

You can obtain the CPU socket number and channel number corresponding to a DIMM from the server user guide. See System Compute Modules > DIMM Slot Locations in the KunLun 9008 V5 User Guide.

arg3

Error code of the alarm.

Impact on the System

The server performance is affected.

Possible Causes

  • The DIMMs installed are not compatible with the CPU.
  • The DIMM layout does not comply with the configuration rules.

Procedure

  1. Power off the server and check the models of the DIMMs for which the alarm is generated.
  2. Use the Huawei Server Compatibility Checker to check whether the DIMM models are compatible with the server.

  3. Check whether the DIMMs are installed in correct slots.

    For details about DIMM installation positions, see the user guide of the server you use.

  4. Install the DIMMs in correct slots. Then, check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to Step 6.

  5. Replace the DIMMs with compatible ones and power on the server. Then, check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to Step 6.

    For details about how to replace a DIMM, see the user guide of the server you use.

  6. Getting Help.
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Updated: 2019-05-25

Document ID: EDOC1100023838

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