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FusionStorage V100R006C30 Block Storage Service Troubleshooting Guide 05

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Collecting Basic Fault Information

Collecting Basic Fault Information

Collect basic fault information to learn the in-time situation, device status before a fault occurs, and possible causes of a fault. Table 2-1 lists the specific information to be collected.

Table 2-1  Basic fault information

Site Information

Feedback Result

Fault symptom

  

Fault occurrence time

  

Fault frequency

  

Impacts on services

  

Whether the current fault is rectified

  

Whether any operation is performed when the fault occurred

  

Whether the fault occurred during site deployment

  

Process in which the fault occurred (expansion, cutover, or upgrading)

  

Operations performed for rectifying the fault during maintenance

  

Measures taken after the fault occurred

  

Result of the taken measures

  

Whether obvious alarms are generated

  

Whether on-site alarm information is collected

  
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Updated: 2019-09-09

Document ID: EDOC1100027999

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