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FusionServer G5500 Server iBMC (V300 or Later) User Guide 04

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Unknown Devices Detected After Windows Installed

Unknown Devices Detected After Windows Installed

Symptom

Symptom Possible Cause
After Windows and related driver packages are installed on the G530 V5 and G560 V5, an unknown device is found in the Device Manager Window, as shown in Figure 10-1. The black box function is enabled on the iBMC of the G530 V5 and G560 V5 by default. However, there is no driver on the Windows.
Figure 10-1  Unknown device on the Windows of the V5 server

Solution

Method 1: Install the black box driver.

The black box driver is installed automatically with the iBMA.

  1. Install the iBMA on the Windows. For details, see iBMA User Guide.
  2. If the problem still persists after the iBMA is run, contact Huawei technical support.

Method 2: Disable the black box function.

  1. Disable the black box function on the Black Box page of the iBMC WebUI.
  2. If the problem still persists, contact Huawei technical support.
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Updated: 2018-10-31

Document ID: EDOC1100031438

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