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E9000 Server Compute Node and Switch Module iMana 200 Alarm Handling 01

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ALM-0x0700FFFF CAT Error Critical Alarm (CPUN Status)

ALM-0x0700FFFF CAT Error Critical Alarm (CPUN Status)

Description

Alarm message:

CAT Error

or

CAT error detected in the x86 OS

This alarm is generated when the CPU has an internal error.

This alarm is generated by the following sensor: CPUN Status

Attribute

Alarm ID

Alarm Severity

Auto Clear

0x0700FFFF

Critical

Yes

Parameters

Name

Meaning

N

Slot number of the CPU.

Impact on the System

The CPU internal error affects the mainboard performance and OS operation, and the mainboard may restart or stop responding.

Possible Causes

  • A hardware fault, such as the CPU, DIMM, or mainboard fault, occurs.
  • A software fault, such as the OS incompatibility or abnormal logical status, occurs.

Procedure

  1. Use the Huawei ServerCompatibility Checker to check whether the OS type and version are supported by the server.

    • If yes, go to 3.
    • If no, go to 2.

  2. Install the correct OS version. Then, check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to 3.

  3. On the iMana 200, check whether there is a hardware fault alarm generated for the CPU, DIMM, or mainboard.

    • If yes, go to 4.
    • If no, go to 5.

  4. Rectify the hardware fault. Then, check whether the CAT ERROR alarm is cleared.

    • If yes, no further action is required.
    • If no, go to 5.

  5. On the FDM page of the iMana 200 WebUI, collect fault diagnosis information and rectify the fault. Then, check whether the CAT ERROR alarm is cleared.

    • If yes, no further action is required.
    • If no, go to 6.

  6. On the HMM WebUI, choose System Management > Information Collection, and collect logs.
  7. Contact Huawei technical support.
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Updated: 2018-08-16

Document ID: EDOC1100035007

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