No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


Administrator Guide

HUAWEI IP Phone 7920 and 7960 V600R006C00

Describes the deployment, configuration, and maintenance of HUAWEI IP Phone 7920/7960.

Rate and give feedback:
Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).


This section describes the phone diagnostics types and the methods of exporting diagnostics.

  1. Access the phone web page as an administrator. For details, see Web Page Access.
  2. Choose Advanced > Diagnostics.

    The page shown in Figure 6-9 is displayed.

    Figure 6-9 Diagnostics

  3. Set parameters (see Table 6-16 for detailed parameter descriptions).

    Table 6-16 Diagnostics parameters



    How to Set

    How to Modify the Configuration File


    Records key operations, such as modification of the configuration file parameters, upgrade operations, and registration operations together with the registration result (success or failure).

    The IP phone records diagnostics when the diagnostics function is enabled.

    Default: Enable

    Parameter: Enable

    Location: Diagnostics

    Value: 0 or 1

    • 0: disable
    • 1: enable

    Default: 1

    Example: Enable="1"

    Diagnostics Type

    Indicates the diagnostics level. Four levels are available: error, warning, info, and debug.

    • error: diagnostics at this level record unexpected data or events that have great impact and may lead to partial failure in operation and follow-up services.
    • warning: diagnostics at this level record events that are generated when the system status differs from the expected. However, this type of events does not affect system running.
    • info: Diagnostics at this level record system status information during the normal system running.
    • debug: Diagnostics at this level record debugging information.

    Parameter: Level

    Location: Diagnostics

    Value: 3, 4, 6, or 7

    • 3: error
    • 4: warning
    • 6: info
    • 7: debug

    Default: 6

    Example: Level="6"

  4. Click Export, save the file as prompted.

    You can also click Clear Logs to clear debug logs.

    This function involves personal data. When using this function, comply with local laws and regulations, and take sufficient measures to protect personal data.

Diagnostics Description

Diagnostics provide internal system information when HUAWEI IP Phone 7920/7960 malfunctions, which is an important means of locating faults.

Figure 6-10 System diagnostics
Table 6-17 System diagnostics format



Diagnostics type, including:

  • O: operation diagnostics, which contain the operations performed by system users (including system administrators, operation and maintenance engineers, and system monitoring engineers) or those initiated by the scheduled system tasks.
  • S: system diagnostics, which contain key activities generated during the system running.
  • s: security diagnostics, which contain activities of system users (including system administrators, operation and maintenance engineers, and system monitoring engineers). These activities include login, logout, and authentication.
  • D: debug diagnostics, which contain the system debugging operations performed by R&D engineers. Such diagnostics facilitate code correction for R&D engineers.

Diagnostics level, including error, warning, info, and debug (importance in descending order).

Date and time when diagnostics are generated.

Internal modules that generate diagnostics.

The modules include UI, service, and control modules.

UI modules:

  • ui: user interface.
  • web: user web.

Service module:

  • callctrl: call control
  • sipc: SIP protocol
  • vpp: VPP protocol stack
  • mproc: media control
  • oc: service management

Control module:

  • cfm: configuration management
  • cwmp: CPE WAN management protocol
  • dhcp: DHCP
  • log: diagnostics
  • msg: message
  • upg: upgrade
  • dev: device

Diagnostics line number.

Time when diagnosis is generated, accurate to milliseconds.

  • P: indicates the process ID.
  • T: indicates the thread ID.

Detailed diagnostics information.

Updated: 2019-03-06

Document ID: EDOC1100036652

Views: 26802

Downloads: 60

Average rating:
This Document Applies to these Products

Related Version

Related Documents

Previous Next