No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


HUAWEI Box 500 V600R019C00 Product Description

Describes the features, network, and technical specifications of the Huawei Box.
Rate and give feedback:
Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Functions and Features

Functions and Features

Connections and Convergence

Connecting to the Huawei Cloud Video Conferencing Service

To connect a Box 500 to the Huawei cloud video conferencing service, configure the Box 500 on the uPortal. The uPortal will then generate an activation code and send the code to you by SMS or email. After the Box 500 is powered on for the first time, you can activate it and access the Huawei cloud video conferencing service by entering the activation code.

Hardware-Software Synergy

The Box 500 works with the AirPresence client (software) or AirPresence Key (hardware) that allows you to collaborate with your teams via content sharing any time, anywhere.

About the AirPresence client and AirPresence Key:

  • The AirPresence client is a wireless content sharing client that works with the Box 500 and can run on a mobile device or PC.
    • AirPresence mobile client: runs on an Android or iOS mobile device. You can scan the QR code to download the AirPresence mobile client.
    • AirPresence PC client: runs on a Windows or Mac PC. You can download this client from the Box 500 web interface.
  • The AirPresence Key is a wireless content sharing device.

Hardware-software synergy functions are as follows:

  • You can pair an AirPresence client with a Box 500 using the following methods:
    • Entering the projection code on the client (for the AirPresence mobile or PC client)
    • Scanning the QR code (for the AirPresence mobile client only)

    No pairing from the AirPresence client is allowed when DND is enabled for the Box 500.

  • After the pairing is successful, you can initiate a call or join a meeting using the AirPresence mobile client.
  • Using the AirPresence mobile client, you can initiate calls, join meetings, and control the Box 500. Box 500 control operations include adjusting the loudspeaker volume, turning on or off the microphone, and adjusting the camera angle.
  • Use the AirPresence mobile or PC client or AirPresence Key for content sharing.

AI Voice Assistant

The Box 500 uses various AI technologies, including voice recognition and tracking and facial recognition, to facilitate meeting functions and provide an intelligent meeting experience.


Currently, the facial recognition sign-in and electronic name tag functions are supported only in enterprise on-premises (convergent conference) networking scenarios.

Voice Commands

You can say "Hi, Scotty" or "Hey, Scotty" to the connected microphone of the Box 500 to wake up "Scotty", the intelligent voice assistant, and then operate the Box 500 using voice commands.


You can determine whether to enable the intelligent voice assistant function on the Box 500. By default, this function is disabled.

You can then perform the following operations using voice commands:

  • Initiating or canceling a call
  • Creating a meeting
  • Joining a scheduled meeting
  • Extending a meeting
  • Adding participants to a meeting
  • Viewing a participant or continuous presence
  • Sharing or stopping content sharing over a cable
  • Adjusting the loudspeaker volume at your site
  • Muting or unmuting the microphones of other sites
  • Starting device diagnostics

Facial Recognition Sign-in

Participants sign in automatically after they have been identified through face tracking, detection, and comparison.

  • The sign-in time can be specified before a meeting takes place. Participants can then sign in before or during the meeting.
  • The sign-in information can be displayed in full screen or collected in the background.

Electronic Name Tag

After participants have been identified through face tracking, detection, and comparison, their names can be displayed on the screen.

Joining or Initiating a Meeting

Joining a Meeting

You can join a meeting from the Next Meeting popup box or by entering the meeting ID.

Initiating a Meeting

A meeting can be arranged using any of the following methods:

  • Creating a meeting: You can hold a Virtual Meeting Room (VMR) conference with just one click or initiate an instant meeting through SiteCall. This function is applicable to the scenario where you have not scheduled any meetings but need to start a meeting right now. After a meeting is created, you can directly invite participants to the meeting by calling them. Alternatively, you can send the meeting ID to those who want to join the meeting. They can then dial the meeting ID to join the meeting.
  • Starting a multipoint meeting: Select multiple contacts to start a meeting. Set the meeting parameters, such as the chair password and whether to encrypt the meeting.
  • Starting a point-to-point (P2P) meeting: You can search for a participant by keyword and initiate a call, call a participant by entering its number or IP address, or directly select a participant to make a call.

H.265 4K Ultra-HD Video

4K provides excellent clarity and lifelike detail, with a resolution four times that of 1080p, on a larger screen. The Box 500 supports H.265-based encoding and decoding , and can deliver 4K ultra-HD through Huawei's VME technology.

Figure 5-1 H.265 4K ultra-HD video

SVC Meetings

In Scalable Video Coding (SVC) meetings (also called multistreaming meetings), the CloudMCU uses the SVC technology to forward video streams that have different frame rates or resolutions. The Box 500 performs video codec and facilitates continuous presence, reducing service load and latency, and allowing multiple endpoints to connect.

The Box 500 sends a maximum of 4-channel video streams to the CloudMCU, with the resolution ranging from 90p to 720p. The CloudMCU then forwards the video streams. In total, the Box 500 can receive a maximum of 16-channel video streams, and the resolution is determined by the actual bandwidth. The maximum resolution is 720p.

Collaboration Extension

The Box 500 supports two collaboration scenarios:

  • Box 500 + IWB: The touchscreen and whiteboard collaboration experience is the same as that of the Board.
  • Box 500 + Display + IWB: The display and IWB form a dual-screen collaboration system. The display is used to show site video, and the IWB allows users to view and perform reserve control for presentations and remotely collaborate with others on the whiteboard.
  • The Box 500 connects to the IWB through the HDMI video output port. To use the reverse control function during content sharing over a cable, the IWB must be connected through the USB Type-A port.

Dual-Screen Switching and Clone

In dual-screen scenarios, you do not need to reconnect the device cables. You can perform operations on the UI to exchange content on both screens or to clone the content from one screen to another.

Whiteboard Collaboration

When the Box 500 is connected to a third-party IWB and the collaboration capability is enabled, the Box 500 allows users to collaborate with others on the local and remote whiteboards and provides functions such as whiteboard writing, annotation, and sharing.

Table 5-1 describes the whiteboarding functions.

Table 5-1 Whiteboarding functions



Creating a whiteboard

Create a maximum of 100 whiteboard pages and set their background color to white or grey.

Writing on a whiteboard

Wake up the Box 500 by picking up the pen from the dock.

  • Write using your finger or the pen.
    • Black, red, blue, and green available in a white background; white, red, blue, and green available in a grey background
    • Three types of pens: pencil, marker, and brush
  • Resize the canvas or lock it.
    • Drag, move, and zoom in or out on the canvas using your fingers.
    • Disable the canvas resizing function. Then two people can write on the canvas at the same time.
  • Circle an area. The content inside the circled area can be moved, deleted, or resized.
  • Erase content using your palm or the eraser. Or you can directly clear the whiteboard page to erase all content.
  • Undo the previous operation and redo it.

Closing a whiteboard

Close a whiteboard with or without saving its content.

Emailing a whiteboard

Send a whiteboard to an email address. A whiteboard with a large amount of content will be split into multiple emails.

The email account of the endpoint needs to be set.

Deleting a whiteboard

Delete whiteboard pages or files.

Annotating a whiteboard

Annotate the shared computer desktop or content and edit or delete annotations.

Sharing a whiteboard

In a remote collaborative meeting, the local and remote participants can write on the shared whiteboard simultaneously.

Split-Screen Display

When the Box 500 is connected to a third-party IWB and the collaboration capability is enabled, the split-screen display mode is supported. This means that the local whiteboard, open applications, shared presentation, and whiteboard shared by remote sites can be displayed in two equal windows, with the one that you open first displayed on the left and the second on the right.

The content displayed in the two windows can be exchanged and edited. When a whiteboard is displayed in one window, the content displayed in the other window can be clipped and then copied to the whiteboard. The content in both windows can be shared with other participants.

Controlling Meetings

Both the chair and other participants in a meeting can control the meeting, but the operations they can perform are different, as listed in Table 5-2.

Table 5-2 Operations the chair and other participants can each perform




  • Inviting a participant to a meeting
  • Deleting a disconnected participant
  • Calling an unconnected participant
  • Disconnecting a participant
  • Turning on or off the microphone of a participant
  • Extending or ending a meeting
  • Releasing the chair role
  • Setting the layout
  • Broadcasting or stopping broadcasting of a participant or continuous presence
  • Viewing a participant or continuous presence
  • Enabling Focus on Speaker
  • Performing secondary dial
  • Locking or unlocking a meeting

In a locked meeting, the computer desktops, whiteboards, and annotations cannot be shared.

Other participants

  • Leaving a meeting
  • Viewing a participant or continuous presence
  • Applying for the chair role
  • Turning the local microphone on or off
  • Calling an unconnected participant
  • Inviting a participant to a meeting
  • Extending a meeting
  • Performing secondary dial
  • Requesting the floor

A participant can call an unconnected site, invite a site, or extend a meeting only when the service platform on the network supports specific meeting control by participants or after the participant obtains chair control.

Figure 5-2 shows how the Touch's screen appears when the chair is controlling a meeting.

Figure 5-2 Controlling a meeting as the chair on the Touch

Figure 5-3 shows how the Box 500's web interface appears when the chair is controlling a meeting.

Figure 5-3 Controlling a meeting as the chair on the web interface

Network Address Book

The network address book stores participant information. The Box 500 can quickly obtain your desired participant information from the network address book on the corporate directory or LDAP server.

The administrator can perform the following operations:

  • Query, edit, and delete contacts on the web interface, sort contacts, add participants to the address book, and add groups.

    Contacts that are found from the LDAP address book server can be saved to the local address book, but those found from the corporate directory cannot.

  • Update contacts in the local address book in batches by importing/exporting their information into/from the web interface.
  • View the status of each participant in the corporate directory on the web interface and initiate calls to participants or invite new participants to a meeting on the Touch, touchscreen, or web interface.


The Box 500's connected Touch, web interface, and touchscreen support multiple languages including Simplified Chinese, Traditional Chinese, English, Spanish (Europe), French, Russian, Japanese, German, and Portuguese (Brazil).

Additionally, time zone settings can be defined. If some countries in the selected time zone use daylight saving time (DST), the Box 500 automatically enables DST and changes its clock to comply with DST.

High-Quality Audio and Video

Intelligent Tracking

The Box 500 provides the following intelligent tracking functions when it is connected to the VPT300:

  • Uses voice tracking and facial recognition algorithms for sound detection and localization and collects images for facial recognition to achieve accurate and flexible tracking.
  • Automatically presents the optimal view of participants in a meeting room, without requiring any manual intervention. This function is called AutoFrame.
    • The camera automatically identifies whether only one participant is speaking or two participants are having a conversation, and then presents the most suitable close-up of the speaker/speakers.
    • When no one is speaking, the camera automatically adjusts its lens to provide a dynamic overview of the entire meeting room based on the number and location of participants.
  • Can be set to Auto, AutoFrame, or Auto (no AutoFrame) mode.
  • Supports layout configuration. When one participant is speaking, the panoramic view is displayed in full-screen mode and the close-up video of the speaker is displayed in a small window at a corner. When two participants are having a conversation, the close-up video of the two participants is displayed on one screen but in two panes. When no participant is speaking, the panoramic view is displayed in full-screen mode.

Hi-Fi Audio

The Box 500 provides hi-fi, full-duplex digital audio, bringing superior voice quality to meetings. The Box 500 supports the following audio technologies:

  • Acoustic Echo Cancellation (AEC), Automatic Noise Suppression (ANS), Automatic Gain Control (AGC), VoiceClear, AudioEnhancer, and lip synchronization
  • Opus-related technologies, including Forward Error Correction (FEC), Backward Error Correction (BEC), Packet Loss Concealment (PLC), Net Automatic Transfer-Enhancement (netATE), and Audio Jitter Buffer (AJB)

Microphone Array Connections

A HUAWEI VPM220 wired microphone array can be connected to a Box 500 as a sound pickup device in a meeting room. For a particularly large meeting room with participants scattered throughout the room, multiple microphones (up to three) can be connected to improve sound detection. The maximum distance between two connected VPM220s is 12 m, and the recommended distance is 3 m to 6 m.

Multiple Layouts

You can adjust the screen's layout to display the video, presentation and whiteboard on one screen.

Non-SVC Meetings

The available layouts are as follows:

  • Full screen: displays the participant's video, shared content, or whiteboard in full-screen mode.
  • PiP: includes one full-screen video and one small window that can be placed in any of the four corners. By default, the small window lies in the upper right corner, and its size is about 1/16 of the large window.
  • Picture out Picture (PoP): includes two, three, or more separate windows.

SVC Meetings

The available layouts are as follows:

  • Presenter view: displays one large window and multiple small windows. The whiteboard or presentation shared in a meeting is displayed in the large window by default.
  • PiP: includes one full-screen video and one small window that can be placed in any of the four corners. The small window can also be hidden. The whiteboard or presentation shared in a meeting is displayed in full screen by default.
  • Gallery view: displays all participants separately in panes that are equal in size. The shared content such as whiteboard or presentation is also taken as a participant and displayed in a pane.

Network Adaptability

With strong network adaptability, the Box 500 is able to provide high-quality HD images even when the bandwidth is low or the network is unstable.

  • The Box 500 utilizes Super Error Concealment (SEC), Hybrid Automatic Repeat Request (HARQ), and automatic deceleration to deliver clear and smooth video even when the packet loss rate reaches 30%.
  • The Opus high-quality codec, netATE, and AJB are supported to reduce the packet loss rate and improve audio quality.
  • Bandwidth sharing is supported among video, presentation, and data in a meeting. This feature improves network utilization and delivers smooth HD video images.

Wireless Connections

The Box 500 supports 2 x 2 Wi-Fi technology (that is, 2-channel input and 2-channel output of Wi-Fi data), dual antennas, and dual bands (2.4 GHz and 5 GHz). The Box 500 can serve as a Wi-Fi hotspot or connect to a Wi-Fi network as a client.

If the Box 500 is configured as a client, it automatically detects and connects to Wi-Fi networks. You can set the Box 500 IP address in DHCP or static mode. This function applies to the scenarios in which no wired network is available and you need to connect the Box 500 to the Internet through Wi-Fi.

When the Box 500 has its Wi-Fi hotspot enabled, it can serve as a hotspot for connecting other devices (such as a PC) to Wi-Fi.

Content Sharing

AirPresence Mobile/PC Client

You can use either of the following clients for content sharing:

  • AirPresence mobile client: enables you to share your screen, documents, and images.
    • Supported formats of shared files on Android: PDF, PNG, JPG, and BMP
    • Supported formats of shared files on iOS: PDF, DOC/DOCX, XLS/XLSX, PPT, PNG, JPG, and BMP
  • AirPresence PC client: enables desktop sharing, including played audio and video files and shared documents and images.

AirPresence Key

The AirPresence Key shown in Figure 5-4 also supports desktop sharing.

  • Plug the AirPresence Key into the USB port on the Box 500 to automatically pair the two devices over Wi-Fi. Then plug the AirPresence Key into the USB port on a computer and press the button on the AirPresence Key to start sharing the desktop, including played audio and video files and shared documents and images.

    Both the AirPresence client and the AirPresence Key can share content in a meeting. When one of them is sharing content and the other starts sharing content, the original content sharing will stop. A maximum of three users can connect to a Box 500 at the same time.

  • The AirPresence Key can be automatically upgraded when pairing with the Box 500. The AirPresence Key has two types of software packages: software packages for upgrades by end users and software packages for upgrades by engineers at the production line. Both end users and engineers can upgrade the Box 500 software package using a PC. Upgrading using a PC is applicable only to the production and depot repair scenarios.
Figure 5-4 AirPresence Key

Content Sharing over a Cable Connection

You can connect your Box 500 to a computer through the HDMI or VGA port to share the computer desktop. If no participants are sharing content in a meeting, your Box 500 starts sharing content after the computer is connected. If someone is sharing content when your Box 500 and computer are connected, you will be asked to confirm whether to start sharing content.

Reverse Control

After you share content on a computer over a cable connection or using the AirPresence PC client or AirPresence Key, you can use the IWB touchscreen (or connect to a keyboard or mouse) to control the desktop of the computer. This allows you to perform click, drag, and double-click operations, edit content, and share applications. When you use the AirPresence PC client or AirPresence Key to share a PPT file, you can turn pages and end the slide show.

Interoperability Between Data Collaboration and Content Sharing

If the Cloud Multipoint Control Unit (CloudMCU) is available for data conferencing, the Box 500 supports interoperability between whiteboard or annotation sharing and content or data sharing.

  • Users of video conferencing endpoints and telepresence systems with only the content sharing capability view the whiteboards and annotations shared by the Box 500 as shared content. Box 500 users directly view the shared content of the video conferencing endpoints and telepresence systems.
  • Users of the TE WebClient and other soft clients that support data conferencing view the whiteboards and annotations shared by the Box 500. The Box 500 users can also view the shared desktops, documents, whiteboards, programs, and media of the TE WebClient and other data conferencing soft clients.


Automatic Configuration

Zero Configuration

The Box 500 can automatically obtain the type of the cloud platform or connected server. You only need to set the Box 500 and server IP addresses or enter the activation code when configuring the Box 500.

Configuration by Importing Files from a USB Flash Drive

The Box 500 automatically imports its configuration files from a USB device, allowing a plug-and-play setup. When you use the Box 500 for the first time, an agent or carrier can provide you with a USB flash drive that contains configuration files. You can then import the configuration files to the Box 500 to complete the configuration by following the wizard, improving the configuration efficiency.

Connection to eSight

The Box 500 can be managed by eSight if it is connected to eSight.

  • On eSight, you can perform many Box 500-related tasks, including querying and setting parameters, uploading and downloading configuration files, upgrading and restarting the Box 500, managing public and private networks, collecting logs, and uploading Call History Record (CHR) data files.
  • You can download CA certificates and server certificates from eSight and import them into the Box 500 in batches.
  • HTTPS-based bidirectional authentication is used for establishing a connection between the Box 500 and eSight, enhancing communications security.

Startup Video Customization

The customized startup video and logo can be used for the Box 500 through the upgrade tool to meet personalized requirements.

Web Monitoring

During a meeting, you can log in to the web interface of the Box 500 and select video sources to view local and remote video in real time. This function is shown in Figure 5-5. You need to enable the web monitoring function on the Touch or touchscreen.

Figure 5-5 Viewing local and remote video

This function is related to personal privacy. Ensure that your usage of it complies with local laws and regulations.

APIs for Third-Party Integration

The Box 500 provides HTTP-compliant APIs for integration with third-party systems to implement various functions, including the following:

  • Login authentication
  • Participant calling
  • Participant querying
  • Meeting control
  • Address book management
  • System configuration
  • Status parameter querying

Users can choose necessary APIs based on their actual needs to develop required functions and integrate them into other products or applications.

Updated: 2019-08-19

Document ID: EDOC1100038522

Views: 3003

Downloads: 50

Average rating:
This Document Applies to these Products
Related Version
Related Documents
Previous Next