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HUAWEI Box 500 V600R019C00 Product Description

Describes the features, network, and technical specifications of the Huawei Box.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Operations and Maintenance

Operations and Maintenance



The Touch is a simple, intuitive touch control system newly developed by Huawei. On the Touch, you can easily set up meetings with just a few taps.

With the Touch, you can execute various types of tasks, including the following:

  • Joining scheduled meetings
  • Creating P2P or multipoint meetings
  • Sharing content
  • Setting continuous presence
  • Managing meetings
  • Setting system parameters
  • Controlling microphones, speakers, and cameras

    Remote cameras can be controlled if they have the Far-End Camera Control (FECC) function enabled during a meeting.

  • Performing intelligent tracking when the VPT300 is connected
  • Starting system diagnostics
  • Changing wallpapers
  • Sending caption

Figure 7-1 shows the home screen of the Touch.

Figure 7-1 Home screen of the Touch

IWB Touchscreen

When the Box 500 is connected to a third-party IWB and the collaboration capability is enabled, you can tap icons on the IWB touchscreen or enable the intelligent voice assistant to start a meeting.

On the IWB touchscreen, you can execute various types of tasks, including joining scheduled meetings, creating P2P or multipoint meetings, sharing collaborative whiteboards, managing meetings, controlling microphones, speakers, and cameras, starting device diagnostics, performing intelligent tracking (when the VPT300 is connected), changing wallpapers, and sending caption. Figure 7-2 shows the home screen of the IWB touchscreen.

Figure 7-2 Touchscreen

AirPresence Mobile/PC Client

Both the AirPresence mobile client and the AirPresence PC client can be used for content sharing, but some functions supported by the AirPresence mobile client are unavailable on the AirPresence PC client, including placing a P2P call, joining a meeting, and controlling the camera.

Figure 7-3 shows the UI that appears when the AirPresence mobile client running on an Android smartphone connects to a Box 500.

Figure 7-3 AirPresence mobile client

Figure 7-4 shows the UI that appears when the AirPresence PC client connects to a Box 500.

Figure 7-4 AirPresence PC client

Web Interface

The Box 500 supports web-based management that allows the administrator to execute various types of tasks, including the following:

  • Remotely operating the Box 500
  • Configuring the address book
  • Modifying system settings
  • Configuring and sending caption
  • Configuring the intelligent voice assistant
  • Configuring voice tracking for the camera
  • Performing system maintenance
  • Starting and control meetings

The web interface can be operated by a maximum of 10 users at a time, but only the latest operation takes effect. These users can log in to the web interface using the same account and password. Figure 7-5 shows the web interface of the Box 500.

Figure 7-5 Web interface of the Box 500

Maintenance and Upgrade

The Box 500 can record system logs and perform system diagnostics. The SMC2.0 can be used for automatic inspection on the Box 500. In addition, the SMC2.0 can be used to upgrade the Box 500 software and connected camera.

Log Management

The Box 500 records logs about operations and system errors, helping the administrator maintain the system and locate faults.

Logs are stored as files. On the web interface of the Box 500, the administrator can query, export, or delete logs of a specified time frame or all logs.

System Diagnostics

The Box 500 can detect the status of hardware running, network connection, audio input/output, video input/output, common parameter configuration, and server registration to help users locate faults.


The SMC2.0 and eSight can automatically check the following items on the Box 500:

  • IP line status
  • System software version
  • System performance, including the temperature and fan status
  • Registration status
    • SMC2.0: Check the H.323 and SIP registration status.
    • eSight: Check the SIP registration status.
  • Camera control status
  • Content source connection status and input port settings
  • Video input cable connection status and video input port settings

Box 500 inspection tasks are interrupted when the Box 500 is powered off or initiates a call, and are resumed once the Box 500 is restarted or the call ends.

The inspection status and result can be reported to the SMC2.0.


The Box 500 allows users to upgrade its software packages (two software packages: one for users and the other for the production line). The software package for the production line can be used only by the production line for manufacturing and repair.

You can upgrade the Box 500 to the latest version to fix its vulnerabilities and use the new functions provided in the latest version.

  • The Box 500 can be upgraded using the upgrade tool or on the web interface.
  • The Box 500 factory default system can be backed up and used for system restoration if necessary.
  • The Box 500 supports silent upgrade.
  • Box 500s can be upgraded in batches.
  • The Box 500 upgrade can be paused and resumed.
  • Any Box 500 connected to eSight can be upgraded using eSight.
  • As a manageable device, the Box 500 can be upgraded using the SMC2.0. If multiple Box 500s exist, they can be upgraded in batches using the SMC2.0.
  • VPC600, VPC620, VPC800, and VPT300 cameras connected to the Box 500 can be upgraded using the relevant upgrade tool.

CHR Data Collection

After the Box 500 connects to eSight, its session and media CHR data files can be sent to eSight. SessionInsight obtains CHR data files from eSight and analyzes them to quickly locate faults.

Updated: 2019-08-19

Document ID: EDOC1100038522

Views: 3000

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