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Log Reference

CloudEngine 8800, 7800, 6800, and 5800 V200R005C00

This document provides the explanations, causes, and recommended actions of logs on the product.

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CLKM/4/hwClockClusterTopoFail_active: Clock cluster inter-chassis synchronization topo compute failed.(hwClockClusterNewSyncType = [hwClockClusterNewSyncType], hwClockClusterNewTopoType = [hwClockClusterNewTopoType], hwClockClusterNewTopoLinkType = [hwClockClusterNewTopoLinkType], hwClockClusterNewTopoStatus = [hwClockClusterNewTopoStatus])


Clock synchronization tracing failed between chassis in a cluster.


Parameter Name Parameter Meaning


Type of the inter-chassis synchronization clock.


Type of the inter-chassis synchronization topology.


Type of the inter-chassis synchronization link.


Status of the inter-chassis synchronization topology.

Possible Causes

The BITS interface's cable was removed.


  1. Run the display current-configuration command to check whether configurations of clock-related interfaces are correct.

    • If so, go to step 2.
    • If not, go to step 3.

  2. Check whether inter-chassis cable connections are correct.

    • If so, go to step 5.
    • If not, go to step 4.

  3. Reconfigure attributes for clock-related interfaces.
  4. Troubleshoot cable connections.
  5. Collect alarm information, log information, and configuration of the device, and contact technical support.
  6. End.
Updated: 2019-04-20

Document ID: EDOC1100039602

Views: 180989

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