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Log Reference

CloudEngine 8800, 7800, 6800, and 5800 V200R005C00

This document provides the explanations, causes, and recommended actions of logs on the product.

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VIRTUAL-PERCEPTION/2/hwVpVmDownloadProfileFault_active:Failed to download the VM profile. (VMVlan=[VMVlan], VMMAC=[VMMAC], ProfileID=[ProfileId], IfIndex=[IfIndex], IfName=[IfName])


Failed to obtain a VM profile.


Parameter Name Parameter Meaning


VLAN ID of the virtual machine


MAC address of the virtual machine


Profile ID


Interface index


Interface name

Possible Causes

The virtual machine failed to obtain a profile, and therefore services are affected.


  1. Run the display radius-server configuration command to check whether the RADIUS server is correctly configured. If not, configure the RADIUS server correctly.
  2. Run the vm-manager command to enter the VM management view. Run the display this command and check whether the group name configured using the radius server group (VM management view) group-name command is the same as the group name displayed in Step 1.
  3. Check whether the RADIUS server has the profile for the virtual machine. If not, add a profile for the virtual machine.
  4. Contact technical support personnel.
  5. End.
Updated: 2019-04-20

Document ID: EDOC1100039602

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