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Log Reference

CloudEngine 8800, 7800, 6800, and 5800 V200R005C00

This document provides the explanations, causes, and recommended actions of logs on the product.

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OSPF/6/CANNOT_ENTER_HELPER:OSPF [ProcessId] cannot act as helper, Reason=[Reason].


The OSPF process cannot enter the helper mode.


Parameter Name Parameter Meaning


Process ID


Reasons that the OSPF process cannot enter the helper mode:
  • 0: indicates that the interface on which the OSPF process was run was not enabled with the helper mode.
  • 1: The GR configuration on the GR Helper did not match that on the GR Restarter.
  • 2: The neighbor ID in the grace LSA that was sent by the Restarter did not match the neighbor list on the Helper.
  • 3. The neighbor status did not reach Full.
  • 4. The retransmission list on the Restarter that was being restarted contained changed LSAs.
  • 5. The Helper interface for connecting the Restarter had been used to connect another Restarter.
  • 6. The Helper cannot pass the routing policy of the Restarter.
  • 7. GR cycle was incorrect.
  • 8. Errors occurred during GR enabling.

Possible Causes

Failed to enter the helper mode.


  • This log message is informational only, and no action is required.
Updated: 2019-04-20

Document ID: EDOC1100039602

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