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eSight V300R010C00SPC200, 300, and 500 Local HA System Software Installation Guide (SUSE Linux + Oracle + Veritas) 10

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What Do I Do When eSight Installation, Upgrade, or Startup Fails Due to Port Detection Failures

What Do I Do When eSight Installation, Upgrade, or Startup Fails Due to Port Detection Failures

Question

During eSight installation, upgrade, or startup, a message is displayed indicating that the port detection fails. As a result, the installation, upgrade, or startup fails.

Answer

During eSight installation, upgrade, or startup, several operating system ports are used. Ensure that these ports are idle. Otherwise, the installation, upgrade, or startup will fail.

For details about the plans and usage of eSight ports, see the eSight Communication Matrix.

Perform the following operations to release ports:

  • Windows
    1. Run the following command in the CLI to check the process ID of the occupied port (port 21 is taken as an example):
      netstat -ano | findstr :21

      The following information is displayed:

      820 indicates the ID of the process that occupies port 21.

    2. Run the following command to stop the process. After the process is stopped, port 21 is idle.
      taskkill /F /PID 820
    3. Install, upgrade, or start eSight again.
  • SUSE Linux
    1. Run the following command in the CLE to check the ID of the process that occupies port 21:
      netstat -anp|grep :21

      The following information is displayed:

      324 indicates the ID of the process that occupies port 21.

    2. Run the following command to stop the process:
      kill -9 324
    3. Install, upgrade, or start eSight again.
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Updated: 2019-10-30

Document ID: EDOC1100044372

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