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eSight V300R010C00SPC200, 300, and 500 Local HA System Software Installation Guide (SUSE Linux + Oracle + Veritas) 10

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Failed to Log In to eSight When the NMSServer Resource Is Online

Failed to Log In to eSight When the NMSServer Resource Is Online

Symptom

Run the hares -state NMSServer -sys $(hostname) command as the root user. The result is online, but eSight cannot be accessed.

Possible Causes

If the eSight process stops unexpectedly, the system automatically restarts the eSight process. In this case, if you run the hares -state NMSServer -sys $(hostname) command as the root user, the result is online.

Procedure

  1. Wait until the system successfully restarts the eSight process.

    • If the restart succeeds, you can log in to eSight of the active server.
    • If the restart fails, a switchover is automatically triggered. Then you can log in to eSight of the standby server.

    When the eSight process is faulty, the system automatically attempts to restart the process for a maximum of three times.

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Updated: 2019-10-30

Document ID: EDOC1100044372

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