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eSight V300R010C00SPC200, 300, and 500 Local HA System Software Installation Guide (SUSE Linux + Oracle + Veritas) 10

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What Can I Do If the Password of the Oracle Database User Failed to Be Changed with the Maintenance Tool

What Can I Do If the Password of the Oracle Database User Failed to Be Changed with the Maintenance Tool


The password of the Oracle database user SYSTEM failed to be changed with the maintenance tool. What can I do?


  1. Log in to the eSight server as the ossuser user and run the following command to switch to the oracle user:

    su - oracle

    For an HA system, perform the operations only on the active server.

  2. Check whether the SYSTEM user is locked. If yes, unlock it.

    1. Log in to the sqlplus.

      >sqlplus / as sysdba

    2. Run the following command to query the user status:

      SQL>select username,account_status from dba_users where username='SYSTEM';

      If the value of ACCOUNT_STATUS is LOCKED, the user is locked.
      USERNAME                         ACCOUNT_STATUS
      SYSTEM                             LOCKED(TIMED)
    3. Run the following command to unlock the user:


      If the message "User altered." is displayed, the user is unlocked. In this case, the status of the user is displayed as OPEN.

      USERNAME                         ACCOUNT_STATUS
      SYSTEM                            OPEN

  3. Change the database password with the maintenance tool. For details, see "Security Maintenance > Password Change > Changing the Password of a Database User" in the Maintenance Guide.
Updated: 2019-10-30

Document ID: EDOC1100044372

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