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eSight V300R010C00SPC200, 300, and 500 Maintenance Guide 09

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ALM-505001111 Failed to Send Remote Notifications

ALM-505001111 Failed to Send Remote Notifications


The alarm is generated when the eSight fails to invoke an email or SMS message sending interface to send remote notifications. The alarm must be manually cleared after the fault is rectified.


Alarm ID

Alarm Severity

Alarm Type



Processing error alarm




Notification mode

Indicates the mode to send remote notifications. Available options are email and SMS message.

Impact on the System

Remote notifications cannot be sent.

Possible Causes

Exceptions occur on the email or SMS notification server.


  1. The eSight administrator tests the faulty email or SMS notification server.

    • If the test is successful, go to Step 3.
    • If the test fails, go to Step 2.

  2. The eSight administrator resets the parameters of the faulty server after confirming with the server administrator. Then the eSight administrator tests the server again.

    • If the test is successful, no further action is required.
    • If the test fails, go to Step 3.

  3. Collect the information about alarm handling, and contact the technical support personnel.


Manually clear the alarm on the eSight. For details about how to manually clear an alarm, see Operation Procedure.

Related Information


Updated: 2019-09-12

Document ID: EDOC1100044373

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