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eSight V300R010C00 Maintenance Guide 07

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
ALM-999999995 The License Is Invalid

ALM-999999995 The License Is Invalid

Description

This alarm is generated when the system detects the following issues in the eSight license file:

  • The license ESN does not match the server network adapter.
  • The license version does not match the NMS version.
  • The license has expired.
  • The license is invalid.

The alarm is automatically cleared when the system detects a new and valid license (a license that does not have the preceding issues).

Attribute

Alarm ID

Alarm Severity

Alarm Type

999999995

Major

Security service or mechanism violation

Parameters

None.

Impact on the System

When the license becomes invalid, the eSight provides a grace period 60 days, during which the eSight functions can be used properly. When the grace period expires, the eSight functions become unavailable.

NOTE:

The grace period provided by the eSight must be within the license validity period. Therefore, the actual grace period is equal to or less than 60 days. For example, if the current license has 20 remaining days, you can manually invalidate the current license. Then the actual grace period is 20 days.

Possible Causes

  • In the license validity period, the network adapter is faulty. As a result, the license file on the eSight does not match the equipment serial number (ESN) of the eSight server.
  • The license is in the trial period or has expired.

Procedure

  1. Choose System > System Management > License Management from the main menu. Check whether License Revocation Code value exists.

  2. Check whether any hardware fault occurs.

    • If yes, rectify the hardware fault and go to Step 4.
    • If no, go to Step 3.

  3. Check whether misoperations were performed. For example, check whether a license that does not match the ESN was imported.

    • If yes, go to Step 8.
    • If no, the system automatically enters the trial period. Go to Step 4.

  4. Apply to the administrator for a license file.

    1. Obtain an equipment serial number (ESN).

      In the License Management page, click Obtain ESN. Depending on the type of server, select a different tab page.

      • Choose Physical Server, select a message authentication code (MAC) address or enter the MAC address of a server to obtain an ESN.
      • Choose Virtual Machine to get the automatically generated ESN.
    2. Apply to the administrator for a license file. Go to Step 6.

  5. Obtain the license invalidity code to apply for a new license.

    1. On the License Management page, obtain the invalidity code.
    2. On the License Management page, click Obtain ESN. Depending on the type of server, select a different tab page.
      • Choose Physical Server, select a message authentication code (MAC) address or enter the MAC address of a server to obtain an ESN.
      • Choose Virtual Machine to get the automatically generated ESN.
    3. Contact the administrator to apply for a new license using the obtained license invalidity code and ESN.

  6. Import the license file that is applied for to the eSight.

    1. In the License Management page, click Import License.
    2. On the Import License page, click next to License file.
    3. In the displayed dialog box, select the new license file, and click Open.
    4. Click Upload to import the license file to the eSight.
    5. Click Apply. The license file is immediately applied.
      • The imported license takes effect immediately with restarting the eSight in the following scenarios: The imported license does not include functional module changes and includes only resource item quantity changes. Or, the license corresponding to a functional module is added or deleted but the corresponding functional module is not installed on the eSight.
      • If the imported license includes functional module changes (that is, the license corresponding to a functional module has been added or deleted and the function module has been installed on the eSight), select an operation in the window that is displayed.
    • If Yes is clicked, the eSight automatically restarts in one minute. The imported license takes effect after the eSight restarts. Functional modules without licenses are not started.
    • If No is clicked, the eSight does not restart and the license import operation is canceled. The existing license is still used.

  7. Wait five minutes. In the current alarm list, check whether the alarm is cleared.

    • If yes, the alarm handling process is complete.
    • If no, go to Step 8.

  8. Collect the information about alarm handling, and contact the technical support personnel.

Clearing

If an alarm is generated when the system detects that the license file does not match the eSight server network adapter, the alarm will be automatically cleared only after you use the network adapter that matches the license file and then restart the eSight.

In other scenarios, when the fault is eliminated, the system will auto-clear the alarm. Manual clearing is not required.

Related Information

None.

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Updated: 2019-06-30

Document ID: EDOC1100044373

Views: 24754

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