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eSight V300R010C00 Maintenance Guide 07

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
ALM-80005 Veritas Heartbeat Interruption

ALM-80005 Veritas Heartbeat Interruption

Description

The eSight queries the Veritas heartbeat status every 5 minutes. This alarm is generated when the eSight detects that the Veritas heartbeat is interrupted. This alarm is automatically cleared when the eSight detects that the Veritas heartbeat status is normal.

Attribute

Alarm ID

Alarm Severity

Alarm Type

80005

Critical

Environmental alarm

Parameters

Name

Meaning

Local IP address

Heartbeat IP address of the primary server.

Remote IP address

Heartbeat IP address of the secondary server.

Impact on the System

When the heartbeat connection is interrupted for more than 10 minutes, the secondary server forcibly takes over the services and the HA system works in the active/active state.

Possible Causes

  • The heartbeat network adapters of the primary and secondary servers are faulty.
  • The heartbeat data communication network (DCN) of the primary and secondary servers is interrupted.
  • The heartbeat IP addresses of the primary and secondary servers are unreachable.

Procedure

  1. Run the following command on the primary and secondary servers to check whether their heartbeat IP addresses exist:

    # ifconfig -a

    If the displayed information contains an IP address, the heartbeat IP exists. Otherwise, reconfigure the heartbeat IP address. For details, see chapter Installing Veritas and Database Software in the eSight Local High Availability System Software Installation Guide or eSight Remote High Availability System Software Installation Guide.

  2. Check whether the status of the network adapters assigned the heartbeat IP addresses of the primary and secondary servers contains UP and RUNNING, but not DUPLICATED.

  3. Set the status of the network adapter assigned the heartbeat IP address.

    • If the displayed information does not contain UP, run the ifconfig network adapter name up command to make the network adapter in the UP state.
    • If the displayed information does not contain RUNNING, ensure that the network adapter is properly connected.
    • If DUPLICATED is displayed, the IP address may have been used. Reconfigure an IP address.

  4. Run the following command on the primary and secondary servers to check the heartbeat IP address:

    # ifconfig -a

  5. Run the following command on the primary and secondary servers to check whether their heartbeat IP addresses are reachable:

    # ping peer heartbeat IP address

    If the ping is successful, the heartbeat IP addresses between the primary and secondary servers are reachable.

  6. Wait five minutes. In the current alarm list, check whether the alarm is cleared.

    • If yes, the alarm handling process is complete.
    • If no, go to Step 7.

  7. Collect the information about alarm handling, and contact the technical support personnel.

Clearing

When the fault is eliminated, the system will auto-clear the alarm. Manual clearing is not required.

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Updated: 2019-06-30

Document ID: EDOC1100044373

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