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eSight V300R010C00 Maintenance Guide 07

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ALM-80009 Faulty Veritas Software Processes

ALM-80009 Faulty Veritas Software Processes

Description

The eSight queries the Veritas process status every 5 minutes. This alarm is generated when the eSight detects that the Veritas software processes stop. This alarm is automatically cleared when the eSight detects that the Veritas software processes start.

NOTE:

The Veritas software processes include the had, hashadow, vxconfigd, and vradmind processes.

Attribute

Alarm ID

Alarm Severity

Alarm Type

80009

Critical

Environmental alarm

Parameters

Name

Meaning

System Name

Name of the node in a VCS cluster that generates an alarm.

Process Name

Name of the abnormal process that generates an alarm.

Impact on the System

When the primary server is faulty, the secondary server cannot take over the services and the eSight services are unavailable. The following table lists the impact on the system.

Process

Impact on the System

/opt/VRTSvcs/bin/had

The Veritas cluster management function is invalid.

/opt/VRTSvcs/bin/hashadow

The Veritas cannot restart the had process.

/sbin/vxconfigd

Users cannot configure or maintain the disks or disk groups in the HA system.

/usr/sbin/vradmind

The volume management commands of the Veritas cannot be issued.

Possible Causes

The Veritas software processes do not start or end.

Procedure

  1. View the location information about the alarm and confirm the information about the server and the name of the process that generate the alarm.

    1. In the alarm list of the Current Alarm page, click the alarm name to open the Alarm Details dialog box.
    2. In the Alarm Detail dialog box, view the Location Info.

  2. Log in to the server where the alarm is generated as the root user.
  3. Run the related command to start the faulty process.

    Process

    Command

    /opt/VRTSvcs/bin/had

    #/opt/VRTSvcs/bin/had -onenode

    /opt/VRTSvcs/bin/hashadow

    #/opt/VRTSvcs/bin/hashadow

    /sbin/vxconfigd

    #/etc/init.d/vxvm-sysboot

    /usr/sbin/vradmind

    #/etc/rc2.d/S96vradmind start

  4. Check whether the process starts successfully.

  5. Wait five minutes. In the current alarm list, check whether the alarm is cleared.

    • If yes, the alarm handling process is complete.
    • If no, go to Step 6.

  6. Collect the information about alarm handling, and contact the technical support personnel.

Clearing

When the fault is eliminated, the system will auto-clear the alarm. Manual clearing is not required.

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Updated: 2019-06-30

Document ID: EDOC1100044373

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