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eSight V300R010C00SPC200, 300, and 500 Operation Guide 09

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Monitoring Voice Quality

Monitoring Voice Quality

The eSight monitors the voice quality of gateways (IAD and IP PBX) of IPT networking and generates an alarm when the voice quality value exceeds the alarm threshold.

eSight can monitor devices including eSpace U1981, eSpace U1980, eSpace U1960, eSpace U1930, eSpace U1910, SoftCo9500, SoftCo5500 and IAD1224.

The IP PBX can support only one voice quality task. The IAD can support a maximum of 10 voice quality tasks.

  1. Choose Resource > Collaboration Resource from the main menu.
  2. In the navigation tree on the left, choose Network Element Device Management > Unified Communications > Monitoring Management > Voice Quality Monitoring.
  3. Set monitoring parameters.

    Table 13-32 Method to monitor the voice quality




    1. Click Configure.
    2. Set the data collection period and the value range of the mean opinion score (MOS) in the Configure dialog box.

      After the preceding parameters are configured, the network management system redelivers the monitoring command, which changes the parameter settings of a monitored area.

    3. Click OK.


    1. Click Add.
    2. Click Select Gateway Monitoring Object in the Add Monitoring page and select the gateway devices that are to be monitored.
    3. Click Time to set the time to start and stop the monitoring.

      If you do not specify a value for Time, the device reports voice quality data based on the preset data collection period.

    4. Click OK.
    5. Click OK.


    Click Refresh to check the latest monitoring configuration.


    Select one or more monitored areas and click Delete.

  4. View the monitoring data.

    1. Choose Network Element Device Management > Unified Communications > Monitoring Management > Voice Quality Data in the navigation tree.
    2. Enter related voice quality information in the search box, for example, Calling Area, Called Area, Calling Device, Called Device, Calling Number, and Called Number. Then select a specified time.
    3. Click Search.

      The detailed voice quality data that meets the search criteria is displayed. You can view the voice quality data by clicking the Detailed Data, Report Data, Report View, and Sample tab pages.

    4. Click Export in the Report View window to export report data and charts.

  5. Setting the Alarm Threshold

    1. Choose Network Element Device Management > Unified Communications > Monitoring Management > Voice Quality Alarm in the navigation tree.
    2. Set the conditions for generating and clearing an alarm and the number of times the MOS value exceeds the threshold. Click OK.

      For example, if Number of repetitions is set to 3, the eSight will report a voice quality threshold alarm when the MOS value has exceeded the threshold for three consecutive periods.

Updated: 2019-09-12

Document ID: EDOC1100044378

Views: 80407

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