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eSight V300R010C00 Operation Guide 07

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
How Do I Do If No Data Is Available for eSight Agile Report Query?

How Do I Do If No Data Is Available for eSight Agile Report Query?

Symptom

The agile report can be accessed. However, no data is displayed when an agile report is opened.

Scenario 1

  • Possible causes

    The current account does not have the device management permission.

  • Identification method

    Check whether the account has permissions to manage devices involved in the report (for example, the devices selected in the filter criteria).

  • Solution

    Log in to the system as the admin user, edit the role corresponding to the account, and select related managed objects.

Scenario 2

  • Possible causes

    Data sources (such as performance data and WLAN data) mapping the report do not have data.

  • Identification method

    No data meeting the filter criteria exists in the related data source.

    Example:

    If the report is configured to filter data of device A in the last 7 days, check whether the related data source contains data of device A in the last 7 days.

  • Solution

    Check whether data collection tasks and configurations related to data sources mapping the performance and WLAN reports are correct.

Scenario 3

  • Possible causes

    The report is synchronizing historical data.

  • Identification method

    Check whether the time of the latest data in the entetldb.tbl_time_dim table is much earlier than the current time.

    The query methods are as follows:

    • Oracle
      1. Run the following commands to connect to the database:

        Su – oracle

        Sqlplus / as sysdba

      2. Run the following command and check whether the latest time in the query result is much earlier than the current time:

        select * from entetldb.tbl_time_dim order by time_id desc

    • sqlServer
      1. Use the SQL Server Management Studio tool to connect to the database.
      2. Create a query task in the entetldb database.
      3. Run the following command in the new query window and check whether the latest time in the query result is much earlier than the current time:

        select * from tbl_time_dim order by time_id desc

  • Solution

    The agile report requires a long time to synchronize historical data. Wait until the report synchronization is complete.

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Updated: 2019-06-30

Document ID: EDOC1100044378

Views: 58057

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