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eSight V300R010C00SPC200, 300, and 500 Operation Guide 09

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Industry Terminal and Untrusted Industry Terminal Lists on eSight Do Not Contain Any industry terminal to Be Added

Industry Terminal and Untrusted Industry Terminal Lists on eSight Do Not Contain Any industry terminal to Be Added

Symptom

An industry terminal is deployed to multiple subnets. After the DNS server and TR069 have been configured and the authentication password is correct, eSight still does not receive any Industry Terminal registration information. The Industry Terminal cannot be found in the Industry Terminal or Untrusted Industry Terminal list on eSight.

Possible Causes

By default, eSight allows users to manage devices under a subnet. If an industry terminal is deployed under multiple subnets, users need to configure multi-subnet management so that eSight can receive device registration information.

Procedure

  • Enable multi-subnet management by referring to Software Installation Guide > Commissioning the eSight > Configuring System Services > Configuring Multi-Subnet Management.
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Updated: 2019-09-12

Document ID: EDOC1100044378

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