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eSight V300R010C00SPC200, 300, and 500 Operation Guide 09

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Certain Performance Counters Are Lost After a Performance Collection Task Is Executed

Certain Performance Counters Are Lost After a Performance Collection Task Is Executed

Symptom

Table 6-2 Version description

NMS

Operating System

Database

Device

V200R002C00, V200R002C01

N/A

N/A

N/A

On the Historical Performance Data page, it is found that a performance collection task is successfully executed but certain performance counters in the task are lost. The collection task is not interrupted or the task settings are not modified during the execution (for example, Collection period is not changed), but data collected at certain time points or from a device is not displayed.

Possible Causes

  • The communication between the eSight and the device is abnormal, causing data collection to be interrupted.
  • Bandwidth between the eSight and devices is insufficient and therefore packet loss occurs.

Procedure

  1. Check the exceptions of communication between the eSight server and the device.

    1. Choose Fault > Current Alarms from the main menu.
    2. On the Current Alarms page, check whether the Communication Between NMS And Device Is Abnormal alarm exists for the device.

  2. Handle the exceptions of communication between the eSight server and the device.

    1. On the Current Alarms page, click the Communication Between NMS And Device Is Abnormal alarm.
    2. In the Alarm Details dialog box, view Proposed repair actions of the alarms. The information helps quick alarm handling.

  3. Contact device maintenance engineers to confirm and solve the bandwidth problem.
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Updated: 2019-09-12

Document ID: EDOC1100044378

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