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eSight V300R010C00SPC200, 300, and 500 Operation Guide 09

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
GUI

GUI

How Do I Do When Some eSight Functions Are Unavailable in a Browser or the Display Effect Is Abnormal

Question

When a user logs in to the eSight client using a browser, the browser display effect is abnormal or some eSight functions are unavailable in the browser. What do I do to solve the problem?

Answer

  1. Internet Explorer

    1. Choose Tools > Internet Options from the main menu.

    2. Click the General tab and click Delete.

    3. Click Delete in the Delete Browsing History dialog box that is displayed.

  2. Firefox browser

    1. Choose Tools > Options.

    2. In the Options dialog box that is displayed, click the Privacy tab, then click clear your recent history.

    3. Select Everything in the dialog box that is displayed, and click Clear Now.

What Do I Do If an Installation Failure Message Is Displayed When I Am Installing the Adobe Flash Player

If browser is used to access the eSight, an error message displayed after you log in.

When you install Adobe Flash Player under browser as prompted, an error message is displayed, indicating installation failure.

The Adobe Flash Player Version Is Not the Latest

  • Possible Causes

    The version of Adobe Flash Player is earlier than that of Adobe Flash Player recorded in the registration table of the client.

  • Fault Diagnosis

    Uninstall Adobe Flash Player and install the earlier and later versions of Adobe Flash Player respectively.

    • No error message is displayed when you install Adobe Flash Player whose version is later than the Adobe Flash Player provided by the eSight. The installation is successful.
    • An error message is displayed when you install Adobe Flash Player whose version is earlier than the Adobe Flash Player provided by the eSight. The installation failed.
  • Procedure
    1. Copy the following content to the new TXT file, save the file in vbs format, and name the file FlashCleaner, for example, FlashCleaner.vbs.
      Dim RegistryOper
      Dim result
      
      On Error Resume Next
      
      Set RegistryOper = WScript.CreateObject("WScript.Shell")
      Set result = RegistryOper.RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions\") 'Delete the flash's lagacy version info
      
      Call MsgBox("Flash history has been Complete.", vbInformation, "Completed")
    2. Run the FlashCleaner.vbs script for deleting registry information to delete the registry of the Adobe Flash Player installed on the client.
    3. In the error dialog box, click Player Download Center.

      Go to the Adobe Flash Player download center to obtain the latest version.

    4. Install the latest version of Adobe Flash Player.

The Adobe Flash Player Version Is the Latest

If the operating system is Windows Server 2012 R2 Standard, the fault may occur.

  • Possible Causes

    The version of Adobe Flash Player for Internet Explorer cannot run properly on Windows Server 2012 R2 Standard.

  • Fault Diagnosis

    Check whether the version of the operating system is compatible with the version of Adobe Flash Player.

    1. Check the versions of the operating system and Adobe Flash Player, which are Windows Server 2012 R2 and Adobe Flash Player ActiveX 25.0.0.171, respectively.
    2. View the What Do I Do If an Installation Failure Message Is Displayed When I Am Installing the Adobe Flash PlayerMicrosoft official website, which specifies that Adobe Flash Player ActiveX 25.0.0.171 cannot be independently installed on Windows Server 2012 R2.
  • Procedure
    • Update or upgrade the operating system through Windows Update.

      For details, see https://support.microsoft.com/en-us/help/4020821/security-update-for-adobe-flash-player-april-11-2017.

    • Modify an attribute of the installation package of Adobe Flash Player to temporarily avoid the fault.

      If the environment does not allow you to upgrade the operating system through Windows Update, try this method.

      1. Right-click the downloaded installation file of Adobe Flash Player and choose Properties from the shortcut menu.
      2. Click the Compatibility tab. Under Compatibility mode, select Run this program in compatibility mode for: and Windows 7 from the drop-down list box and click OK.

      3. Reinstall Adobe Flash Player.

What Do I Do If the Home Page Does Not Respond After I Log In to the eSight

Question

After I log in to the eSight, the home page displays a loading box and does not respond further.

Answer

After the eSight is upgraded, the browser caches the code of the source version. and still uses the code. As a result, the home page cannot be displayed properly.

To address this problem, clear the browser cache. The following uses Internet Explorer as an example.

  1. On the menu bar of Internet Explorer, choose Tools > Internet Options.
  2. On the General tab page, click Delete in the Browsing history area.
  3. In the Delete Browsing History dialog box, select Temporary Internet files and click Delete.
  4. Click Refresh in Internet Explorer or press F5 to refresh the page.

    The home page is displayed properly.

When the System Displays an Incorrect Import Path During Operations on eSight in Internet Explorer

Symptom

The system displays an incorrect import path during operations on eSight in Internet Explorer, which has no impact on the import results.

Possible Causes

This problem occurs because Allowed levels for this zone is set to Medium-high or higher.

Procedure

  1. Open Internet Explorer.
  2. Choose Tools > Internet Options.

  3. In the Internet Options dialog box, choose Security > Internet.

  4. Set Allowed levels for this zone to Medium, and click OK.

When Internet Explorer 8 Displays a Message Indicating that No Alarm Sound Is Selected

Symptom

Internet Explorer 8 displays a message indicating that no alarm sound is selected.

Possible Causes

This problem occurs because Compatibility View is enabled in Internet Explorer 8. To solve the problem, disable Compatibility View for Internet Explorer 8.

Procedure

  1. Open Internet Explorer 8.
  2. Choose Tools > Developer Tools.

  3. On the Developer Tools page that is displayed, set Browser Mode to Internet Explorer 8 and Document Mode to Internet Explorer 8 Standards.

  4. Close the Developer Tools page and log in to eSight again.

Suggestion and Summary

In most cases, incomplete page display and invalid sessions in Internet Explorer 8 are caused by Compatibility View settings.

You are recommended to disable Compatibility View for Internet Explorer 8.

Internet Explorer 9 is recommended.

When the Disk Space of the eSight Server Is Fully Occupied, eSight Runs Abnormally

Symptom

  • The eSight GUI fails to display properly when I log in. When I log out, the GUI displays page-wide code.
  • A message is displayed indicating that the license is invalid when I log in to eSight.

Possible Causes

The disk space of the eSight server is fully occupied, eSight runs abnormally.

Procedure

  1. Clean up the disk space of the eSight server. For example, remove unnecessary files from the disk space.
  2. Restart eSight.

Suggestion and Summary

The disk space required by the proper running of an eSight server varies according to eSight edition and ranges from 20 GB to 320 GB. For details, see the eSight Release Notes.

What Do I Do If Diagrams Are Not Displayed When I Use the eSight on Internet Explorer 8

Symptom

When I use the eSight on Internet Explorer 8, diagrams are not displayed.

Possible Causes

Internet Explorer 8 cannot use the Vector Markup Language (VML) to draw graphs because its bottom-layer dynamic graph library VGX.dll is deregistered.

Procedure

  1. Run the following command as the Administrator user on the local client to register VGX.dll:

    regsvr32 "%CommonProgramFiles%\microsoft shared\vgx\vgx.dll"

  2. Close Internet Explorer and open it again to log in to the eSight.

What Can I Do If Windows Logs Occupy Too Many Memory Resources on the Windows Server OS

Question

On the Windows Server OS, eSight responds slowly, or a blank page is displayed. In addition, according to the task manager, too many memory resources are occupied, affecting system operations. How can I deal with this problem?

Answer

A large size of Windows logs may consume too many memory resources.

  1. Log in to the operating system as the administrator.
  2. Access the Windows Logs page and view the log size.

    • For the Windows Server 2012 R2 system:
      1. Right-click Start and choose Computer Management.
      2. On the Computer Management page, choose Computer Management > System Tools > Event Viewer > Windows Logs.

    • For the Windows Server 2008 R2 system:
      1. Click Start, right-click Computer, and choose Manage.
      2. On the Server Manager page, choose Diagnostics > Event Viewer > Windows Logs.

    If the Application, Security, or System Log exceeds 20 MB, or if the Setup Log exceeds 1 MB, perform Step 3 to clear the logs.

  3. The following takes the Security Log as an example to describe how to save and clear a log on the Windows Logs page. The process for other logs is the same.

    1. Click Security.
    2. In the Actions area on the right pane, click Clear Log....
    3. In the dialog box that is displayed, click Save and Clear.

    4. Select a path where the log will be stored, set the log name, and click Save. The system will save and clear the log.

    5. In the Actions area on the right pane, click Properties to change the value of Maximum log size (KB).

      The recommended value for the Security Log is 196608, and that for other logs is 32768.

  4. After clearing the logs, check whether eSight runs properly. If the problem persists, contact Huawei engineers.

What Do I Do When a Few English Fields Cannot Be Displayed Completely or When English Letters Overlap on the eSight GUI in the Firefox

Symptom

  • Scenario 1: A few English fields cannot be displayed completely when you create users on the eSight using the Firefox (Chinese edition). However, this problem does not occur if Internet Explorer is used.

  • Scenario 2: Some English letters overlap when the Firefox (Chinese edition) is used to access the eSight.

Possible Causes

  • Scenario 1: The default font of the Firefox (Chinese edition) is not Arial.
  • Scenario 2: The Firefox (Chinese edition) uses its own font style, not the one referenced by the current page.

Fault Diagnosis

  • Scenario 1: Change the default font.
  • Scenario 2: Allow the current page to use its own font style.

Procedure

  • Scenario 1: Fields that cannot be displayed completely
    1. Choose Tools > Options from the main menu of the Firefox (Chinese edition).

    2. In the Options dialog box, click the Content tab.

    3. In the Fonts & Colors area, select Arial from the Default font drop-down list.

    4. Click OK.

      The fields can be displayed completely.

  • Scenario 2: English letters that overlap
    1. Choose Tools > Options from the main menu of the Firefox (Chinese edition).

    2. In the Options dialog box, click the Content tab.

    3. In the Fonts & Colors area, click Advanced.

    4. In the Fonts dialog box, select the Allow pages to choose their own fonts,instead of my selections above check box and click OK.

    5. Click OK.

      The English letters are displayed clearly.

Suggestion and Summary

When using the Firefox (Chinese edition) to access the eSight, set the font first.

What Do I Do When the Font Format Is Incorrect on the eSight GUI in the Firefox

Symptom

The font format is incorrect when the Firefox is used to access the eSight, as shown in Figure 1. Figure 2 shows the correct font format. However, this problem does not occur if Internet Explorer is used.
Figure 1-9 Incorrect font format
Figure 1-10 Correct font format

Possible Causes

The Firefox uses its own font format, not the one referenced by the current page.

Fault Diagnosis

Allow the current page to use its own font format.

Procedure

For details, see Scenario 2: English letters that overlap.

Suggestion and Summary

When using the Firefox to access the eSight, set the font first.

What Do I Do If the eSight Interface Layout Is Incorrect After Login

Symptom

The interface layout is incorrect. For example, After I log in to the client and choose System > System Management > User Management from the main menu, the User page layout is incorrect.

Possible Causes

The compatibility view mode is set for Internet Explorer 8. The correct view mode is standard view.

Procedure

  1. Open Internet Explorer 8, and choose Tools > Compatibility View Settings from the menu bar.

    If the menu bar is unavailable, press Alt to display it.

  2. In the Compatibility View Settings dialog box, deselect Include updated website lists from Microsoft, Display intranet sites in Compatibility view, and Display all websites in Compatibility View.

  3. Click Close.

    The page is automatically refreshed, and the interface layout becomes normal.

What Do I Do If the Page Does Not Respond After the Topology View Enters the Idle State for a Long Period of Time

Symptom

I use Internet Explorer to log in to the eSight and open the topology page. More than 10 hours later, the topology page displays blank or cannot be switched to other pages when I perform the corresponding operations.

Possible Causes

A large number of devices are managed on the network, and Internet Explorer occupies the memory for a long period of time, causing insufficient client memory. As a result, no response is returned for the operations.

Procedure

  1. Restart Internet Explorer.
  2. Log in to the eSight again, and open the topology page.

    Operations on the topology page are proper.

What Do I Do If a Message Indicating that the Flash Plugin Is Crashed Is Displayed When I Use the Firefox to access an eSight Flash Page

Symptom

When I use Firefox Mozilla to access the flash pages of the eSight, such as the alarm bar chart, topology page, and performance monitoring page, displays a message indicating that the flash plug-in crashes.

Possible Causes

  • During the running of the Flash plug-in, a conflict occurs when reading and writing the memory. Firefox Mozilla automatically ends the plug-in management process to ensure normal running, which causes that the Flash plug-in crashes.
  • The memory and central processing unit (CPU) of the operating system where Firefox Mozilla is running is insufficient so that Firefox Mozilla automatically ends the plug-in management process, which causes that the Flash plug-in crashes.

Procedure

Click Refresh on the web page or press F5 to refresh the page.

How Do I Prevent Home Page Settings from Being Replaced

Question

When an account is used to set the home page on multiple clients at the same time, the settings performed on one client may be replaced by the settings performed on another client. How can I prevent this issue?

Answer

When an account is used to set the home page on multiple clients at the same time, the settings performed on one client may be replaced by the settings performed on another client.

Before setting the home page, you are advised to refresh the home page to ensure that settings performed on other clients are synchronized to the current client. This prevents accidental deletion of the settings performed on other clients caused by unsynchronized settings.

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Updated: 2019-09-12

Document ID: EDOC1100044378

Views: 70446

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