Unified Communications Management
This section describes the unified communication management feature, including the definition, benefits, functions, principles, and key indicators of the feature.
- eSight V300R010C00SPC500 does not support the signaling tracing function. eSight V300R010C00SPC500 having patches later than eSight V300R010C00SPC500 installed also does not support the signaling tracing function.
- If the current version is upgraded from eSight V300R010C00SPC300 (Upgrade Tool 5.0), the signaling tracing function is not supported.
- After the eSight V300R010C00CP5022 patch is installed, the signaling tracing function is not supported.
Definition
The Unified Communication Management provides functions of monitoring and maintaining devices in the enterprise communication solutions (EC) and contact center solution (CC). The managed objects include the IP PBX, IAD, SBC (SX series), SBC (SE series), UAP 3300, CC, ECS 3.0, EC 6.0/6.1, eSpace U2900, eSpace USM, VCLOG, UMS, and VTC.
Benefits
The UC and CC networks include various types of devices using different protocols. The O&M cost is high for theses devices. The UC management component allows users to conveniently and quickly manage EC and CC devices, and implements visualized monitoring and management through the alarm, performance, and topology features, reducing the O&M cost.
Functions
- Device access: Accesses UC devices through multiple protocols and adding methods.
- Topology management & alarm management: Manages topologies and alarms of all devices managed by the UC component.
- Performance management: Manages the performance of the IP PBX, IAD, eSpace U2900, eSpace USM, USM in the EC 6.0, USM in the EC 6.1, CCF, CGP, vMRFP (MRP6600), MS in the ECS, and CTI in the CC solution.
- IP PBX service resource: Manages IP PBX service resources, including statistics on PRA resources, user resources, and DSP resources.
- Voice quality monitoring: Monitors the voice quality of gateways (IAD and IP PBX) and analyzes voice quality data, which facilitates onsite troubleshooting.
- Service parameter settings: Sets service parameters of IP PBXs and IADs connected to eSight in batches based on the site requirements.
- Managed device upgrade: Upgrades IADs in batches.
- Signaling tracing: Traces signaling of CloudUSM, MediaX, CloudMCU, vMRFP, and SE1000.
Principle
The UC management provides the functions of monitoring and maintaining UC devices. Figure 1 shows the implementation principle.
- The administrator accesses devices and configures the performance measuring task.
- Accessed devices are displayed in the topology and device alarms are automatically reported.
- Performance monitoring data of UC devices is periodically collected.
KPIs
- When deployed on a standard server, eSight can manage a maximum of 500 IP PBXs or 5000 other UC devices.
- When deployed on a high-configuration server, eSight can manage a maximum of 2000 IP PBXs or 20000 UC devices.
Standard-configuration server: 12-core 2 GHz CPU, 32 GB memory, and 500 GB hard disk
High-configuration server: 40-core 2 GHz CPU, 64 GB memory, and 1 TB hard disk