Reporting Access Denied upon eSight Startup Using the Console

Symptom

On Windows, the error "Access Denied" is reported when the console is used to start the eSight.

Possible Causes

User permissions of the eSight directory are incorrect.

Procedure

Check the user permissions of the eSight installation directory and its parent directory. If the user permissions are incorrect, manually correct them.

Assume that the eSight installation directory is D:\eSight.

1. Log in to the eSight server as an administrator.
2. Check the user permissions of the eSight installation directory.
   1. Right-click the D:\eSight directory and choose Properties
   2. Click the Security tab and click Advanced. The Advanced Security Settings for eSight page is displayed.

   Check whether the Administrators, SYSTEM, NETWORK SERVICE, and ossuser users have the Full control permission on This folder, subfolders and files.

   • If yes, go to Step 4.
   • If no, go to Step 3.

3. Open the CLI and run the following commands to restore the user permissions of the eSight installation directory.

   cd /d D:\eSight\mttools\tools

   .\caclsUser.bat

   If the following information is displayed, the restoration is successful:

   cacls Network Service begin 
   repaire eSight 
   please wait-this can take several minutes.Seriously! 
   repaire D:\eSight\mttools\tools\..\.. done! 
   repaire Success 
   Press any key to continue . . .

4. Check the user permissions of the eSight installation directory's parent directory.

   Assume that the eSight installation directory is D:\eSight, and its parent directory is D:\.

   1. Right-click the D:\ directory and choose Properties
   2. Click the Security tab and click Advanced. The Advanced Security Settings for eSight (D:) page is displayed.
   3. Check the parent directory has the User permissions.
      • If yes, indicates that other reasons cause eSight to fail to start, contact Huawei technical support.
      • If no, go to Step 5.

5. Add the Users permission for the parent directory.
   1. Click the Permissions tab and click Add. The Permission Entry for eSight (D:) page is displayed.

   2. Click Select a principal. The Select User or Group page is displayed.
   3. Click Locations and select the local host.
   4. In the Enter the object name to select (example): text box, enter Users and click Check Names.
   5. Click OK. The Select User or Group page is closed.

   6. The Permission Entry for eSight (D:) page is displayed.
      • Select Allow from the Type drop-down list box.
      • Select This folder, subfolders and files from the Applies to drop-down list box.
      • Select Read & execute, List folders contents, and Read in Basic Permissions.
   7. Click OK.

6. Use the console to start the eSight. If the error "Access Denied" is not displayed. the error is resolved. Otherwise, contact Huawei technical support.