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Maintenance Guide

TE20 Videoconferencing Endpoint V600R019C00

Describes how to maintain and troubleshoot the Videoconferencing Endpoint.
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Conference Control

Conference Control

Table 4-10 lists the troubleshooting methods for common problems you may encounter during conference control.

Table 4-10 Methods for troubleshooting conference control problems

Problem

Possible Cause

Solution

While the endpoint is in use during a conference, you cannot view the desired site.

A site in the conference is being broadcast, and all the sites must view that site except the chair site and broadcast site.

Ask the chair site to stop site broadcast.

No video is sent from the site you want to view.

Ask the related site administrator to troubleshoot the site video.

The View Site function is restricted on the RM or the SMC2.0.

Contact the enterprise administrator to resolve this problem.

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Updated: 2019-06-15

Document ID: EDOC1100044520

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