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Maintenance Guide

TE20 Videoconferencing Endpoint V600R019C00

Describes how to maintain and troubleshoot the Videoconferencing Endpoint.
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Performing Intelligent Diagnostics

Performing Intelligent Diagnostics

On the user interface of the endpoint, you can use the Diagnose function to check the endpoint status (covering hardware, network, audio, and video). From the check results, you can clearly know whether the endpoint is running properly.

Perform device diagnostics on the user interface as follows:

On the System Settings screen, press on the remote control to access the screen shown in Figure 2-3. After the diagnostics is complete, the screen shown in Figure 2-4 will be displayed.

NOTE:
  • The diagnostic items (for example, those shown in Figure 2-3 and Figure 2-4) depend on system settings.
  • You can click Cancel to cancel a diagnostic task or click Again to perform the task again.
Figure 2-3 Diagnostics in progress
Figure 2-4 Diagnostics completed
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Updated: 2019-06-15

Document ID: EDOC1100044520

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