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Maintenance Guide

TE20 Videoconferencing Endpoint V600R019C00

Describes how to maintain and troubleshoot the Videoconferencing Endpoint.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
How to Obtain Help

How to Obtain Help

When you encounter an endpoint issue, use the help on the endpoint web interface or contact technical support personnel.

Viewing the Help on the Endpoint Web Interface

The help on the endpoint web interface includes context-sensitive help and operation guide.

  • Context-sensitive help includes status icons and configuration verification messages. For example, if certain settings on the system settings screen are incorrect, a message will be displayed to indicate the error and how to rectify it.
  • The operation guide describes how to operate the endpoint web interface. When you are using the endpoint and the documents delivered with the endpoint are unavailable, you can click in the upper right corner to read the operation guide.

Obtaining Technical Support

The enterprise technical support website is an efficient and real-time communication platform where you can obtain technical documents, submit technical questions, service requests, and troubleshooting questions, and provide feedback on Huawei products. To seek technical help over the Internet, please visit http://www.huawei.com.

Provide the following information to help Huawei engineers answer your questions:

  • Endpoint serial number (web interface query path: Help > Version)
  • Software version (web interface query path: Help > Version)
  • Network information (web interface query path: Maintenance > System Status > Line Status)
  • Diagnostic and troubleshooting measures you have taken

Intelligent Q&A

The Huawei Enterprise Business website provides the intelligent Q&A service, iKonw, at the following link: http://support.huawei.com/livechat/chatClient/chatbox.jsp?companyID=8981&configID=49&codeType=steady&live800_ud_gj=yes&syslanguage=2.

You can ask questions about the products in which you are interested to iKnow to get desired information in real time.

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Updated: 2019-06-15

Document ID: EDOC1100044520

Views: 12574

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