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Maintenance Guide

TE10 Videoconferencing Endpoint V600R019C00

Describes how to maintain and troubleshoot the Videoconferencing Endpoint.
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Web Interface

Web Interface

Table 4-5 lists the troubleshooting methods for problems that may arise on the endpoint web interface.

Table 4-5 methods for troubleshooting endpoint web interface problems

Problem

Possible Cause

Solution

A message is displayed to indicate that your endpoint failed to connect to the Internet or download images.

The latest patches for the operating system or Internet Explorer are not installed.

Install the latest patches for the operating system and Internet Explorer.

The security level of Internet Explorer is too high, or your endpoint IP address has not been added to the list of trusted sites.

  1. From the Internet Explorer menu bar, choose Tools > Internet Options.
  2. Click the Security tab, Trusted sites, and then Sites.
  3. In Add this Web site to the zone, enter your endpoint IP address. Then click Add.
  4. Click OK.

Button text is not fully displayed.

Internet Explorer is set to ignore the font styles specified on web pages. In this case, the font specified by your endpoint cannot be recognized.

  1. From the Internet Explorer menu bar, choose Tools > Internet Options.
  2. Under Appearance on the General tab, click Accessibility.
  3. In the Accessibility dialog box, deselect all options.
  4. Click OK.

The records of the local address book cannot be exported.

The pop-up blocker is enabled on your browser.

  • If Internet Explorer is used: On the Internet Explorer menu bar, choose Tools > Pop-up Blocker > Turn Off Pop-up Blocker.
  • If the Firefox is used: Choose Tools > Options. On the General tab, select Show the Downloads window when downloading a file. On the Privacy tab, select Accept cookies from sites. Then click OK to save the settings.
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Updated: 2019-06-15

Document ID: EDOC1100044668

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