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Maintenance Guide

TE10 Videoconferencing Endpoint V600R019C00

Describes how to maintain and troubleshoot the Videoconferencing Endpoint.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Environment and System Information

Environment and System Information

Table 1-1 lists the endpoint and working environment information that must be collected, which helps you fulfill your job responsibilities and check the preparations for a recovery from an emergency.

Table 1-1 Information to be collected

Category

No.

Item

Description

Device information

1

Device location

Record the endpoint location in as much detail as possible so the endpoint can be quickly located.

2

Networking condition

Record the network topology and hardware connection diagram that include every device.

3

Endpoint information

List the IP address, user name, and password for the endpoint so you can quickly log in to the endpoint in case of an emergency. If you are not permitted to record the password for security reasons, memorize it.

Software and tools

4

Software versions and tools

List the software versions corresponding to the endpoint.

Prepare troubleshooting tools.

Contact information

5

Purchased parts' service information

Record the manufacturer contact information, serial numbers, and manufacturers' warranty clauses for purchased parts.

6

Technical support personnel's contact information

Maintain a list of technical support personnel with their contact information and responsibilities.

Spare parts

7

Spare parts

List all spare parts (including the spare parts that Huawei can provide) and corresponding procurement methods.

8

Redundant or temporary devices

List all redundant or temporary devices in the system, such as standby file servers and database servers.

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Updated: 2019-06-15

Document ID: EDOC1100044668

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