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Maintenance Guide

TE10 Videoconferencing Endpoint V600R019C00

Describes how to maintain and troubleshoot the Videoconferencing Endpoint.
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Checking the Connection Status

Checking the Connection Status

To ensure that your endpoint runs properly, check its connection status regularly.


The endpoint's cables may be loose or disconnected during its operation. The administrator needs to regularly check the connection status of the endpoint to ensure that it can connect to video conferences as expected.

Items to Check

  • Regularly check whether the cables connecting the endpoint to the peripherals and power supply are securely connected. It is recommended that you perform this task once a week. If any of the cables is loose, reconnect the cables securely.
  • Power on the endpoint and check whether its communication cables are connected securely. It is recommended that you perform this task once a week.
  • Use the endpoint to call some other endpoints in different communication modes, such as calling over a broadband network. If a call cannot be set up, check whether the cables are connected securely and whether the communication parameters are set correctly. If the problem persists, contact the videoconferencing network administrator to check the network.
Updated: 2019-06-15

Document ID: EDOC1100044668

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