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Maintenance Guide

TE10 Videoconferencing Endpoint V600R019C00

Describes how to maintain and troubleshoot the Videoconferencing Endpoint.

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Conducting an Inspection on the SMC2.0

Conducting an Inspection on the SMC2.0

Use the SMC2.0 to regularly inspect and diagnose devices to help the administrator detect and rectify faults on the endpoint in a timely manner, ensuring that the endpoint runs properly.


The SMC2.0 provides the inspection function, which allows you to periodically inspect devices managed by the SMC2.0. The inspection covers many check items, including line, system performance, H.323 registration status, SIP registration status, audio, video, and presentation. By checking the inspection results, the SMC2.0 administrator can know the device running status in a timely manner.


  • Before performing the SMC2.0 inspection, ensure that the endpoints have been managed by the SMC2.0 properly.
  • If an endpoint is being upgraded or inspected or audio and video loopback is enabled on the endpoint, the endpoint fails to be inspected, and the endpoint in the inspection task is in the state of waiting to be re-inspected. After the endpoint upgrade or inspection is complete or audio and video loopback is disabled, the endpoint is inspected again.


  1. Log in to the SMC2.0 web interface.
  2. Choose Devices > Device Inspection.

    The Device Inspection dialog box is displayed, as shown in Figure 2-1.

    Figure 2-1 Device Inspection dialog box

  3. Click Download Inspection Template to download the inspection template. Retain or delete inspection items in the template based on the site requirements.

    You do not need to download the template if you already have an inspection template. You can directly modify the inspection template.

  4. Click Browse... and select the modified inspection template.
  5. Click Next to access Add Devices to Inspect. Select devices to be inspected.

    If you select Partial inspection, you can click Add Device and select devices to be inspected in the device list.

  6. Click Start Inspection to start inspecting the devices. In the dialog box that is displayed, click Go to My Tasks to jump to the My Tasks page, as shown in Figure 2-2.

    Figure 2-2 Inspection task
    • You can view the inspection progress on the My Tasks page or click Cancel to stop the inspection task that is being executed.
    • In the Task Details area on the My Tasks page, you can view the name, type, and status of the device to be inspected and click Export Inspection Result to download the inspection result.

  7. After the inspection is complete, click Export Inspection Result to download the inspection result. Analyze the inspection result to detect and rectify any faults in a timely manner.
Updated: 2019-12-02

Document ID: EDOC1100044668

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