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Maintenance Guide

TE10 Videoconferencing Endpoint V600R019C00

Describes how to maintain and troubleshoot the Videoconferencing Endpoint.
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Conducting an NE Health Check Using the VTS

Conducting an NE Health Check Using the VTS

The VTS can be used to periodically perform a heath check on the endpoint. The VTS helps administrators know and rectify endpoint faults in time to ensure proper running of the endpoint.


The VTS, which includes a diversity of visualized service tools, improves the work efficiency of system maintenance engineers and supports the sales of value-added and service products. The VTS integrates the functions of network information collection and NE health check. Without the network management system, the VTS is able to collect information about NEs on the live network and perform a health check.


Do not use the VTS to collect information about the endpoint that is calling or in a conference.

By loading the mediation package of the endpoint, the VTS can collect the information about the network where the endpoint is located and perform a heath check on the endpoint, including:

  • Basic information, including tracing information, one-click diagnostics results, signaling diagnostics results, and serial number (SN)
  • Hardware information, including the CPU usage, memory usage, camera status, temperature, and connection status of the video and presentation sources
  • Software information, including GK/SIP registration information, software version, network port mode, and answering mode

Personal information is not collected.


The corresponding mediation package has been obtained from the software package of the endpoint and loaded to the VTS before collecting endpoint network information for the first time.

The NE adaptation package is stored under tools\VTS tool match of the endpoint software package.


  1. Before collecting network information, load the information collection mediation package of the target NE.
  2. Double-click NE Health Check.

    The NE Health Check tab page is displayed.

  3. On the NE Health Check tab page, click and select New.
  4. In the Create Task dialog box, select a task scenario from the Scenario drop-down list box.
  5. (Optional) In the Task name text box, change the task name.


    The name of a task must be unique.

  6. Select the target NE from the Available NEs area and move the selected NE to the Selected NEs area.
  7. Under Execution Type, select the mode in which the task will be executed.
  8. Click Next.
  9. Click Next.
  10. Click Finish.

    After the health check task is created, the system will execute the task in the specified mode and generate a check report.

    To view a health check report, perform the following steps:

    1. Choose Maintenance > NE Health Check from the main menu.
    2. In the navigation pane of NE Health Check tab page, select the Finished Tasks node.
    3. From the task list on the right, right-click the created task and choose View Report, or click to view the HTML, Word, or Excel report.

Updated: 2019-06-15

Document ID: EDOC1100044668

Views: 14873

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