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Troubleshooting Process
Troubleshooting is a process of using appropriate methods to find the cause of a fault and rectify the fault. The guideline of troubleshooting is to narrow down the scope of possible causes for a fault to reduce troubleshooting complexity, identify the root cause, and rectify the fault.
Figure 2-1 shows the recommended troubleshooting process.
Table 2-1 Troubleshooting steps
Step |
Description |
|---|---|
Prepare the manuals and tools required for fault diagnosis and rectification. |
|
Collect comprehensive information for fault diagnosis. |
|
Locate the fault and take troubleshooting measures. |
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If the documents cannot help you to locate or rectify the fault, contact Huawei technical support. |